Library Access Services Specialist
- Employer
- University of Richmond
- Location
- Richmond, Virginia, USA
- Salary
- $18.34 - $24.30 per hour
View more categoriesView less categories
- Faculty Jobs
- Education
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
- Acts as manager-in-charge when designated, overseeing daily Access Services operations including fulfillment services and user account updates.
- Responds promptly and accurately to inquiries regarding library operations, programs, policies, procedures, and services; escalates complex questions to librarians or supervisors.
- Investigates and resolves issues related to overdue, lost, in-transit, or missing items and negotiates fees with users following established guidelines.
- Instructs users on proper use of equipment and troubleshoots problems with audiovisual devices, computers, printers, scanners, and other building technology.
- Records statistical data for user inquiries using online reference and helpdesk solutions.
- Reports operational problems at the Information & Assistance Desk to the Head, Access Services.
- Performs collection maintenance tasks such as shelving, shelf-reading, cleaning, mending, and facilitates return of materials from departing faculty and staff.
- Completes activities related to print, electronic, and media reserves, coordinating with Assistant Head, Access Services to ensure timely availability.
- Conducts daily building checks per the Building Fitness Checklist, including doors, furniture condition, printer supplies, and mail delivery during evening hours.
- Reports building-related issues (hazards, lighting, stacks) to appropriate facilities personnel.
- Performs Floor Monitor duties according to Library and University Emergency Response Procedures during events and drills.
- Collaborates with librarians and library staff to cross-train skills supporting the service model and assists with outreach initiatives such as book displays and instructional programming.
- Manages cash receipts and financial transactions in compliance with university protocols, performs reconciliations, weekly cash verifications, deposits, and compiles monthly reports on fines, fees, and billing.
- Trains, mentors, and supervises up to 30 student employees, providing instruction on desk operations, library software, technology troubleshooting, and customer service expectations.
- Provides regular constructive feedback, supports student professional development, models effective customer service behaviors, and contributes to annual evaluations.
- Encourages reflection and skill-building to help students succeed in their current roles and future careers.
- Actively participates in university culture and community, positively representing the library in all interactions.
- Participates in library committees as interested and represents Access Services as warranted.
- Assists the Library Outreach and Communications Manager with campus event representation and collaborates on narrative book displays highlighting the diversity of collections.
- Supports promotion of book displays through creation and dissemination of outreach materials including digital signage, flyers, and social media content.
- Develops and delivers instructional programs related to basic reference skills and library services, supporting liaison librarians as needed
- Works indoors in an office-type setting with public interaction points.
- Ability to work varied hours between 6:30 am and 1:00 am seven days per week, based on academic calendar.
- Must be able to shelve books and handle materials weighing up to 25 pounds, with or without accommodation.
- Possible exposure to dust, mold, and particulates from library collections.
- Must be able to access and troubleshoot public computers, printers, copiers, scanners, and other equipment, including confined or hard-to-reach spaces, with or without accommodation.
- Effective engagement and collaboration with diverse constituencies across complex organizational settings.
- Solid knowledge of academic library operations, integrated library systems, and Library of Congress Classification System.
- Creative and collaborative approach to teamwork, promoting diversity, equity, inclusion, and positive public engagement.
- Strong analytical skills, sound judgment, attention to detail, adaptability, and flexibility in responding to complex situations.
- Proficient troubleshooting of computer hardware/software; experienced with Microsoft Office Suite, Exchange, Windows, macOS, and internet applications. Familiarity with HTML, XML, and Oracle is a plus.
- Leadership skills developed through supervising and mentoring student employees.
- Strict adherence to confidentiality standards per university policy and Code of Virginia.
- Excellent administrative, written, and verbal communication skills; tactful and diplomatic in professional interactions.
- Skilled in managing multiple priorities under tight deadlines with accuracy and organization.
- Bachelor's degree preferred; Associate degree with two to three years relevant experience considered.
- Two to three years of related library, non-profit, or customer service experience.
- Project management/process improvement experience desired.
- Prior supervisory or team leadership experience desired.
- Basic knowledge of cash handling principles.
- Full-Time; Non-Exempt
- Variable schedule Sunday through Saturday, between 6:30am - 12:00am
- Pay Grade 4 (Hiring range $18.34 to $24.30 per hour)
Organization
Working at University of Richmond
Founded in 1830, the University of Richmond is one of America's premier private universities. The University blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. A nationally ranked liberal arts university, Richmond offers a unique combination of undergraduate and graduate programs through its schools of arts and sciences, business, leadership studies, law, and continuing studies. The 350-acre suburban campus, including a 10-acre lake, is consistently cited by The Princeton Review as one of the most beautiful campuses in the nation.
With approximately 3,000 undergraduate students, Richmond offers 55 majors, 42 minors, and 12 concentrations at the bachelor's level. Graduate students can choose from six master's degrees programs, an MBA program, a juris doctorate, and six dual-degree programs in law. Continuing studies options include programs at the associate, bachelor, and master levels, in addition to numerous non-credit offerings.
Richmond faculty members are outstanding leaders in their fields. Of the 312 full-time faculty at the University, 98 percent hold doctorate or terminal degrees. Richmond has a student-faculty ratio of 9:1, with zero classes taught by teaching assistants. Our faculty members are in the classrooms and the labs, working closely with students to maximize their educational experiences.
U.S. News & World Report ranked Richmond one of the best liberal arts universities in the nation and in the top 35 for undergraduate research. BusinessWeek ranked The Robins School of Business in the top 20 nationally and fourth for academic quality, as well as among the top 15 part-time MBA programs. Kiplinger’s Personal Finance magazine named Richmond in the top 25 for best value among private colleges and universities
As locals like to say, Richmond is "easy to love" because of its rich history, stunning architecture, natural beauty and quality of life. It's been named one of the top cities in which to live and work by numerous national sources, including Forbes magazine. As the capital of Virginia, Richmond is home to the state legislature, a growing number of Fortune 500 companies and industries ranging from finance to agriculture. In fact, Forbes also recently ranked Richmond as the sixth best city to get a job in the U.S. Nearly one million people live in the Greater Richmond region and enjoy an array of cultural opportunities including 35 museums; numerous theatre companies; a symphony, a ballet and an opera; a thriving public forum; three professional, minor-league sports teams; a coliseum for major concerts and sporting events; and much more. Located just 100 miles south of Washington, D.C., Richmond is only 90 minutes from Virginia's beaches and 90 minutes from the spectacular Blue Ridge Mountains.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE
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