Help Desk Technician
- Employer
- San Jose/Evergreen Community College District
- Location
- San Jose
- Salary
- $35.39 per hour
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
About San Jose/Evergreen Community College District
SJECCD is comprised of Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. The District partners with local school districts to support student success and workforce development initiatives. For more information, visit www.sjeccd.edu.
The San Jose/Evergreen Community College District is currently recruiting for a Help Desk Technician in the ITSS department at the District Office. This is a temporary, on-site position, starts November 1, 2026. Hourly Rate is $35.39.
The Help Desk Technician will provide technical support to faculty, staff, and students, address and troubleshoot desktop computer issues, and perform computer repairs. This role will also involve managing help desk support tickets and ensuring timely resolution of technical problems.
DUTIES AND RESPONSIBILITIES 1. Desktop Computers, Computer Repair, and Technical Support skills
2. Experience in Troubleshooting by phone
3. Excellent communication, written and customer service skills
4. Ability to work independently and collaboratively
5. Prior experience in an educational environment is a plus
6. Relevant certifications such as CompTIA A+, Network+ are beneficial
7. Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc.
8. Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities.
9. Use the Help Desk tracking software to log, assign, and track all support tickets.
10. Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner.
11. Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed.
12. Monitor and manage the Help Desk voicemail, email, social media and other forms of communication.
EDUCATION AND EXPERIENCE
1. Associate's degree in Computer Science or related field.
2. Two years of experience increasingly responsible experience performing help desk operation function or related activities. If you are interested in being considered, please email your resume and cover letter to: irene.gutierrez@sjeccd.edu by Wednesday, October 7, 2026.
Thank you.
HR Employment Services
Office of Human Resources
San Jose/Evergreen Community College District
Phone: (408) 270-6414
Email: hremploymentservices@sjeccd.edu
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Organization
With student learning as its primary focus, the San José/Evergreen Community College District provides continuous access to a wide range of comprehensive and flexible post-secondary academic and occupational programs that prepare Silicon Valley residents of all ages for balanced and productive lives and successful careers. To reach these educational goals, the district provides the appropriate support services to meet the needs of an increasingly diverse student population.
In fulfilling this mission, the district assists students in achieving their educational and employment goals including, but not limited to, lower-division transfer and general education, two-year college degrees, certificates, distance learning opportunities, basic skills instruction, English as a Second Language, economic development, adult non-credit courses, targeted career training, and community services courses.
Human Resources
Human Resources serves those individuals dedicated to providing educational opportunities and critical support services to the students from our communities. Our role is to attract the very best for our students to ensure that staff, faculty and administrators are skilled in their profession, sensitive to students needs and welcoming to all who come to San Jose-Evergreen Community College District.
Human Resources is to safe guard the interests of the District and promote the professional growth, health and well-being of all its employees. The Human Resources Services Group provides direct service and support to individual employees. We work together with our partners at the colleges and district –wide operations to develop initiatives that foster the continuous development of our workforce.
The employees are the foundation upon which this District realizes the values it upholds through the dedication, leadership and understanding demonstrated by our faculty and staff.
San José/Evergreen Community College District is for the professional who is committed to equity and excellence, and attracted to a work environment dedicated to student success. We welcome you to our community.
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