Systems Administrator Prin

S16070P

Systems Administrator Prin

PSO-Cont Ed-Tech Support Svcs

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,200 faculty and more than 7,900 full-time staff. The University’s enrollment exceeds 44,000 students including over 33,000 undergraduates and over 11,000 graduate and professional students. Academic programs reside in 20 schools and colleges, including the newly established School of Medicine and the Victoria Kay Investor School of Nursing.

External

TRS or ORP

Employee

Benefits Eligible

Full Time

Monday through Friday, 8:00am to 5:00pm; with some on call

Commensurate upon experience

11/13/2026

Yes

12/14/2026

Athens Area

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Systems Administrator II

Exempt

1.0

Bachelor’s degree in a related field or equivalent and 2 years of professional experience

The Systems Administrator provides technical hands-on support for endpoint services, Microsoft Intune administration, Azure and Microsoft 365 user access management, Windows and Apple systems, VMware virtual servers, cybersecurity, and technology support operations for the Georgia Center and supported University organizations. The position places a strong emphasis on end-user desktop support, device lifecycle management, consistent endpoint configuration, and responsive client service.

Typical responsibilities include, but not limited to:

• Administration of virtual server and desktop environment, including management and provisioning of storage and virtual networking.
• Server installation, configuration, patching, and upgrading.
• Monitoring server availability and performance.
• Performing emergency troubleshooting and problem resolution, including after hours response as part of a team on call 24×7×365.
• Network administration of Ethernet wired and wireless technologies, firewall/router management.
• End user desktop support.
• Develop technical standards, procedures, and documentation.
• Develop and maintain written documentation to support the maintenance of production quality services.
• Working as part of a team without close supervision.
• Managing shared-service technology environments
• Administration of Microsoft Azure and Microsoft 365 account provisioning and deprovisioning, license assignment, role-based access, and adding/removing users from Microsoft cloud groups.
• Administration of Microsoft Intune, Windows and Apple endpoint services, device compliance, application deployment, and endpoint security.
• Administration of VMware virtual server management, Windows server administration, storage, backup, recovery, wired and wireless networking, firewalls, and cybersecurity.
• Manage projects with vendors.

Knowledge, Skills, Abilities and/or Competencies

• Knowledge of IT service management and client support practices.
• Working knowledge of VMware and windows server administration, storage, backup, wired and wireless networking, virtualization, and cybersecurity technologies.
• Advanced knowledge of Windows and Apple systems administration.
• Advanced knowledge of Microsoft Intune, Windows and Apple endpoint administration, device compliance, application deployment, and endpoint security.
• Experience with Microsoft Azure and Microsoft 365 user administration, including account provisioning and deprovisioning, license assignment, role-based access, and adding or removing users from Microsoft cloud groups.
• Working knowledge of VMware virtual server management, Windows server administration, storage, backup, recovery, wired and wireless networking, firewalls, and cybersecurity principles.
• Ability to analyze complex technical issues and develop practical solutions.
• Ability to manage projects, vendors, and competing priorities.
• Strong communication and customer service skills.
• Ability to communicate risk and service impacts to clients and leadership, and coordinate incident response and restoration.
• Experience developing technical standards, procedures, and documentation.
• Ability to develop and maintain standards, procedures, documentation, training, service metrics, project plans, lifecycle recommendations, and budget estimates across multiple supported organizations.
• Experience supporting hospitality and operational technology systems including point-of-sale, digital signage, managed television, telecommunications, audiovisual, and related infrastructure.

Job takes place in normal environmental conditions. This position will spend long periods of time standing and/or sitting at a computer. Lift and carry up to 50lbs of equipment frequently needed.

No

Yes

No

No

No

No

Yes

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

End-User Desktop Support and Client Services -
a. Provide responsive, hands-on support for desktop and laptop computers, Windows and Apple operating systems, mobile devices, printers, peripherals, software, network connectivity, collaboration tools, classrooms, meeting spaces, and remote users.
b. Serve as the senior escalation point for complex end-user issues. Diagnose and resolve hardware, software, account-access, application, and connectivity problems while maintaining clear communication with clients.
c. Use TeamDynamix or the designated ticketing platform to document requests, prioritize work, monitor service trends, and ensure timely follow-up and resolution.
d. Develop and maintain end-user documentation, knowledge articles, training materials, and standard support procedures. Provide individual and group training as needed.
e. Consult with faculty and staff, recommend appropriate technology solutions, support hardware lifecycle replacement, and provide technical support to other PSO units through MOU agreements, including after-hours or remote assistance when required.

25

Microsoft Intune Administration and Endpoint Management -
a. Administer Microsoft Intune for Windows, macOS, iOS, Android, and other supported endpoints, including enrollment, configuration profiles, compliance policies, security baselines, conditional access coordination, and device retirement or removal.
b. Package, test, assign, deploy, update, and troubleshoot applications, scripts, and endpoint configurations through Intune and related Microsoft management tools.
c. Manage endpoint patching, encryption, antivirus and endpoint protection settings, remote support capabilities, inventory, reporting, and device lifecycle standards.
d. Develop and maintain standardized desktop configurations and core application sets while accommodating approved unit-specific requirements.
e. Document Intune architecture, policies, assignments, application packages, administrative procedures, and troubleshooting guidance to provide operational continuity and backup coverage.

25

Azure and Microsoft Cloud User Administration -
a. Administer user access within Microsoft Azure, Microsoft Entra ID, and Microsoft 365 in coordination with University identity and security practices.
b. Provision, modify, disable, and remove user access; and add or remove users from Microsoft cloud security groups, Microsoft 365 groups, Teams, distribution groups, and other authorized access groups.
c. Review group membership and access assignments, maintain accurate records, and document cloud user-management procedures and support standards.
d. Coordinate with EITS, PSO IT, departmental contacts, and application owners when access changes affect enterprise systems or shared services.

20

Server Administration, VMware Management, and Technical Documentation -
a. Administer supported Windows server systems, including installation, configuration, patching, monitoring, upgrades, maintenance, backup, recovery, and troubleshooting.
b. Manage VMware virtual servers and related administrative tools, including virtual machine resource monitoring, snapshots, upgrades, maintenance coordination, and recovery support.
c. Monitor server availability and performance, respond to failures and security events,perform recovery operations.
d. Collaborate with University partners and vendors on server, storage, backup, security, and lifecycle initiatives.

15

Network, Cybersecurity, Hospitality Technology, Projects,a. Provide operational support and escalation for wired and wireless networking, cybersecurity controls, vulnerability and patch remediation, and incident response.
b. Support hospitality and operational technology systems, including property management, Oracle Simphony Cloud point-of-sale, digital signage, managed television, telecommunications, audiovisual systems, and related integrations.
c. Other duties as assigned.

15

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Leta Salazar

leta.salazar@uga.edu