Assistant Director - OSFA Programs

Job no: 530486
Position type: Staff Full Time
Campus: UMass Lowell
Department: Financial Aid
Applications Open: Nov 13 2026
Applications Close: Open until filled

General Summary of Position:

The Assistant Director is responsible for managing various Massachusetts state financial aid grant and scholarship programs, including MassGrant PLUS, MassGrant PLUS Expansion, High Demand, In Demand, etc. The Assistant Director will be an active member of the state scholarship processing team that consists of this position, as well as the Senior Associate Director and the Assistant Directors of State Programs.

This position works to ensure timely and accurate awarding, certification, disbursement, and reconciliation of state funds with the corresponding state agency, including Massachusetts Office of Student Financial Assistance (OSFA) via their MassAid portal, in compliance with federal and state guidelines and regulations.

In addition, the Assistant Director manages the Massachusetts Application for State Financial Aid. This includes, but is not limited to, validation of data, coordination of student files with OSFA and other university offices, awarding and processing of aid, and maintaining auditable files.

This position provides support to the staff of The Solution Center with the troubleshooting and resolution of student issues related to financial aid. Advises and counsels students and families on financial aid programs, policies and procedures, student eligibility, special circumstances, and financial planning.

Minimum Qualifications (Required):

• An earned bachelor’s degree is required.
• Thorough knowledge of federal financial aid regulations.
• Professional experience in an automated financial aid office required.
• Ability to work with diverse population.
• Five years of higher education financial aid experience required.
• Demonstrated experience with regulatory compliance.
• Strong organizational skills and flexibility to adjust to changing priorities.
• Functional experience with an integrated Student Information Systems required; expertise with PeopleSoft Student Administration System preferred.

Additional Considerations:

• Strong computer skills, including Microsoft Office Suite
• Experience administering Massachusetts state aid program strongly preferred
• Functional expertise with PeopleSoft Student Administration System.
• Functional expertise with web content applications.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work evening and weekend hours as needed.
• Understanding of technology to deliver student financial aid.
• Embrace technology and appreciate how to use it to enhance service to students.

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This position is a full-time, benefited SEIU position in grade P16. Anticipated salary based on qualifications within the range with minimum: $59,674, 25th quartile: $67,879 and midpoint: $76,085.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume with your application. Names and contact information of three references will be required during the application process.

WhatsappFacebookLinkedInEmail App if (typeof SocialShareKit != 'undefined') { SocialShareKit.init({ forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' }); }