Salesforce Developer
- Employer
- Florida State University
- Location
- Tallahassee, FL
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 63855
Department
This position is within FSU’s Department of Information Technology Services (ITS)
Information Technology Services is the central IT organization for Florida State University, providing IT support and technology leadership to a varied community. ITS is dedicated to delivering an effective, comprehensive and secure technology infrastructure. Within ITS, the Digital Experience and Transformation team delivers custom applications, CRM solutions, web hosting, and a range of community platforms for FSU. The DX DevOps team provides Salesforce application development and support.
ResponsibilitiesThis position is responsible for performing highly specialized work by utilizing consulting, troubleshooting, and problem-solving skills to address problems and issues within programming and software. Provides configuration, development, and system administration on customer relationship management and digital engagement technologies.
Responsible for performing highly specialized Information Technology work on the Salesforce platform.
Configures and develops on the Salesforce platform using the suite of Salesforce products including Service Cloud, Sales Cloud, Marketing Cloud, and Self-Service. Creates custom applications and processes within the CRM, integrates third-party tools and platforms, troubleshoots and solves technical issues. Monitors scheduled and bulk data load jobs and leads the effort to resolve any issues. Works with the integration team to get access and set up the Salesforce environment to receive the required data. Participates in efforts to develop and execute testing, training, and documentation. Provides technical assistance and end-user troubleshooting for bug fixes, enhancements, and "how-to" assistance. Develops with a goal of maintainability in mind. Pro-actively engages in continuous improvement efforts for application design, support, and practice development efforts.
Configures, develops, and maintains FSU's Salesforce Communities and the overall user interface. Customizes visual layouts to provide users with the most relevant experience possible using an array of technologies including Aura components, Lightning Component Framework, Visualforce, Apex, triggers, MVC architecture; may draw from other technologies including CSS, JavaScript, or jQuery.
Contributes to the successful release of all new and changed work items through the development environment. Supports the platform technical lead in scheduling, coordinating, and managing releases across the Salesforce platform. Creates changesets or packages for releases with tools such as XML, Salesforce SFDX tools, VS code, and Ant.
Works with the business analysis section and project management teams to understand and deliver on project plans and provide technical analysis of proposed solutions. Collaborates with colleagues from other functional and technical teams at the University. Analyses usage trends and develops pertinent standards and guidelines. Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
QualificationsBachelor's degree in Computer Science, MIS, or other appropriate degree and four years' experience or Master's degree and two years of work experience.
Preferred QualificationsSalesforce Certified Platform Administrator
Salesforce Certified Platform App Builder
University InformationOne of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses.
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
This is an A&P position.
This position requires successful completion of a criminal history background check.
Equal Employment OpportunityFSU is an Equal Employment Opportunity Employer.
Organization
Working at Florida State University
One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.
Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.
Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.
Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.
Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.
With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.
Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.
Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.
At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.
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