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Patient Access Embedded Trainer

Employer
University of Virginia
Location
Manassas, Virginia, United States of America
View more categoriesView less categories
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Bring your patient access and Epic expertise into a role where you can shape how team members learn, grow, and succeed at UVA Health.

The Access Operations Embedded Trainer combines hands-on knowledge of healthcare access operations with training, coaching, and curriculum development. You’ll help new and existing team members build confidence in Epic and translate system knowledge into effective patient scheduling, registration, and access workflows.


The Role


This is an opportunity for an experienced patient access professional who enjoys helping others succeed. You do not need to have held a formal trainer title. Strong operational expertise, confidence presenting to groups, and the ability to make complex workflows easier to understand can translate exceptionally well to this role.


Your work will include both virtual and in-person instruction, along with the development and reinforcement of practical learning experiences.

  • Facilitate instructor-led Epic and operational training for access associates.
  • Lead morning virtual training and afternoon follow-up and reinforcement sessions.
  • Translate Epic coursework into realistic exercises and scenarios that reflect day-to-day patient access operations.
  • Support onboarding with deeper instruction on patient scheduling workflows, Epic functions, and operational processes.
  • Create and maintain training materials, exercises, presentations, and learning scenarios.
  • Help learners move from understanding a concept to applying it effectively in their daily work.
  • Partner with Access Operations leaders and team members to strengthen training effectiveness and reinforce performance expectations.
  • Use PowerPoint, Microsoft Teams, Outlook, Epic, and other operational tools to facilitate learning.
  • Coach and support employees with different levels of experience and learning needs.

This is a full-time, Monday-Friday, 40-hour-per-week position that is on-site at various locations across UVA's Prince William, Haymarket and Culpepper locations. Travel between operational and training locations is part of the role

Candidates with experience in patient access, registration, scheduling, call center operations, care coordination, health unit coordination, or similar healthcare access functions may be particularly well positioned for this opportunity. Epic Super Users and professionals who have informally trained, coached, mentored, or supported colleagues are strongly encouraged to consider how their experience could transfer into a dedicated training role.


Why UVA Health


At UVA Health, education and healthcare delivery come together within an academic health system committed to advancing care, developing people, and continuously improving how patients experience healthcare.

In Access Operations, effective training has an impact well beyond the classroom. How well team members understand scheduling, registration, access workflows, and Epic directly influences their ability to support patients and clinical teams. As an Embedded Trainer, you can help build that foundation.

  • Become a subject matter expert and trusted educational resource for Access Operations.
  • Have a direct impact on new-hire onboarding, employee development, and operational excellence.
  • Combine your Epic and patient access knowledge with teaching, coaching, presentation, and curriculum-development skills.
  • Work collaboratively with operational leaders and colleagues across multiple locations and functions.
  • Build valuable professional experience in healthcare education, workforce development, and operational training.
  • Enjoy the consistency of a Monday-Friday schedule while remaining closely connected to healthcare operations.

For an experienced access professional ready for a different career direction, this position provides the opportunity to turn operational expertise into organizational impact.


Why People Love Living in Charlottesville


Charlottesville brings together the energy of a university community with easy access to Virginia’s Blue Ridge Mountains and Shenandoah National Park. Local restaurants, wineries, breweries, music, arts, historic destinations, and outdoor recreation create plenty of options away from work, while the surrounding region offers everything from established neighborhoods to more rural settings. For healthcare professionals and families, Charlottesville offers a distinctive combination of academic culture, natural beauty, community, and access to year-round outdoor activities.

MINIMUM REQUIREMENTS

Education: High School or equivalent required. Associate or Bachelor’s Degree preferred in education, health or IT related majors.

Experience: At least 3 years’ relevant experience working as a call center trainer or team leader. Strongly preferred help desk/information systems; data analysis extraction and systems interface.

Licensure: None

PHYSICAL DEMANDS

Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 - 100lbs.

The pay range for this role is $17.50 - $33.28 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

  • Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
  • Generous Paid Time Off
  • Retirement Savings
  • Long-term and Short-term Disability
  • Health Saving Plans, and Flexible Spending Accounts
  • Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.

Organization

In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.

What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.

Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).  

As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.

RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES

As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.

Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.

NATIONALLY RANKED HEALTH SYSTEM

UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.

Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.

The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.

INSPIRING STUDENTS, INSPIRED TEACHING

The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.

One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation:  UVA’s faculty have generated more than 130 patents since 2010.

Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards.  Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.

LIFE IN CHARLOTTESVILLE

Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries.  No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.

In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others.  Charlottesville is also becoming a center for innovative start-up businesses.  The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers. 

The University of Virginia is an Equal Opportunity Employer. All interested persons are encouraged to apply including veterans and individuals with disabilities.

Company info
Telephone
434-985-4532
Location
2420 Old Ivy
Charlottesvle
Virginia
22911-7433
United States

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