Access Associate - Ambulatory Access Operations
- Employer
- University of Virginia
- Location
- Charlottesville, Virginia, United States of America
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
At UVA Health, Access Associate team members shape the patient experience in the moments that matter most: when a patient is trying to find the right appointment, understand next steps, and feel confident they are in the right place.
In today’s healthcare environment, access is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out. At UVA Health, you will join an Access community known for professionalism, accountability, and a shared commitment to excellence for patients and families.
The starting base rate for this role is $17.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience, we also offer a $3,500 sign on bonus which requires a 2-year commitment to UVA Health.
The Role:
As an Access Associate within Ambulatory Access Operations, you are a key member of the team responsible for the accuracy, flow, and professionalism of the ambulatory patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time.
What you will do day to day (mix of phone and in person support):
Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
Complete visit documentation activities accurately and within expected timeframes.
Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.
What is an average day like?
An average day blends focused task execution with high touch service. You may start by preparing for scheduled visits, then pivot into real-time scheduling, registration updates, and patient questions as clinic needs evolve. Throughout the day, you will balance accuracy (insurance, demographics, documentation) with pace, while keeping patients informed and supported at each step of their visit.
Why UVA Health:
UVA Health is an integrated academic health system built for complex care, teaching, research, and innovation. You will be part of an organization that includes a world class academic medical center and a broad statewide network of community hospitals and outpatient clinics. In Charlottesville, the University Medical Center anchors advanced care with a Level I Trauma Center, Level IV NICU, the first NCI‑designated Comprehensive Cancer Center in Virginia, and UVA Health Children’s.
What that means for Access professionals is simple: your role is operationally essential to clinical excellence. Access is where quality, safety, and patient confidence begin.
Why this role matters here:
You support care delivery across a growing ambulatory network where interprofessional teams work together to deliver coordinated outpatient care.
You join a health system guided by a clear mission and vision, emphasizing excellence, innovation, and community impact.
You work within a culture that values a strong patient experience, operational reliability, and collaboration across clinical and administrative partners. https://careers.uvahealth.org/us/en/uva-health-university-medical-center
UVA Health advantages you can feel in your day to day:
Academic medicine environment with high standards and meaningful purpose, where teams “teach, learn, innovate, and advance” care.
System recognized for excellence across service lines, with a track record of awards and recognition across the enterprise.
A supportive employment foundation with a comprehensive benefits package (medical, dental, vision, paid time off, disability coverage, retirement savings plans, and flexible spending accounts).
MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent. Customer service experience preferred.
Experience: Preferred not required.
Licensure: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.
The pay range for this role is $17.50 - $27.85 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Benefits- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Organization
In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.
What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.
Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).
As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.
RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES
As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.
Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.
NATIONALLY RANKED HEALTH SYSTEM
UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.
Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.
The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.
INSPIRING STUDENTS, INSPIRED TEACHING
The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.
One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation: UVA’s faculty have generated more than 130 patents since 2010.
Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards. Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.
LIFE IN CHARLOTTESVILLE
Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries. No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.
In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others. Charlottesville is also becoming a center for innovative start-up businesses. The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers.
The University of Virginia is an Equal Opportunity Employer. All interested persons are encouraged to apply including veterans and individuals with disabilities.
- Telephone
- 434-985-4532
- Location
-
2420 Old Ivy
Charlottesvle
Virginia
22911-7433
United States
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