Discharge Transportation Coordinator - MEDCOM
- Employer
- University of Virginia
- Location
- Charlottesville, Virginia, United States of America
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Patient care doesn't end when treatment is complete. As a Discharge Transportation Coordinator at UVA Health, you serve as the critical link between care teams, transportation providers, patients, and families, ensuring safe, timely transitions from the hospital to the next stage of care.
This is an ideal opportunity for professionals who thrive in fast-paced environments, excel at coordination and communication, and enjoy solving complex logistical challenges that directly impact the patient experience. Every transportation arrangement you coordinate helps remove barriers to care, reduce delays, and support better outcomes across the health system.
The Role
As a Discharge Transportation Coordinator, you manage and coordinate patient transportation services across UVA Health using a variety of resources, including ambulances, wheelchair vans, taxis, public transportation, and other community-based options.
Working from UVA Health Town Center One, you serve as a central point of contact for transportation planning, balancing patient needs, insurance requirements, transportation availability, and operational priorities to ensure efficient patient movement.
Your work includes:
- Coordinating patient discharge transportation using ambulances, wheelchair vans, taxis, buses, and other transportation resources
- Communicating with patients, families, clinical teams, case managers, and transportation vendors to arrange appropriate transport solutions
- Navigating insurance coverage requirements and transportation eligibility guidelines to support efficient discharge planning
- Prioritizing transportation requests while managing multiple cases simultaneously in a dynamic healthcare environment
- Investigating transportation concerns, resolving service issues, and supporting positive patient experiences
- Tracking transportation activity, processing invoices, and maintaining accurate records in accordance with departmental procedures
- Supporting process improvement initiatives and assisting with training and onboarding of new team members
What an Average Day Looks Like
No two days are exactly alike. One moment you may be arranging a time-sensitive ambulance transfer for a patient with specialized medical needs; the next, you're coordinating a discharge ride home while working through insurance coverage questions or transportation availability challenges.
You'll collaborate closely with nurses, care coordinators, social workers, transportation providers, and community partners to keep patients moving safely and efficiently. Success in this role requires strong organizational skills, attention to detail, sound judgment, and the ability to remain calm while managing competing priorities.
This position is ideal for professionals who enjoy problem-solving, building relationships, and finding solutions that help patients transition smoothly through the healthcare continuum.
Why UVA Health
UVA Health is a nationally recognized academic health system where operational excellence and patient-centered care work hand in hand. Transportation coordination plays a vital role in ensuring patients receive timely access to care while supporting efficient hospital operations and positive patient outcomes.
Why professionals choose UVA Health for this work:
- Join a high-performing academic health system committed to innovation, quality, and patient-centered care
- Play a direct role in improving the patient experience by helping patients navigate critical transitions of care
- Work in a position where coordination, communication, and problem-solving skills are highly valued
- Collaborate with multidisciplinary teams across the healthcare continuum
- Gain exposure to healthcare operations, care coordination, discharge planning, and system-wide patient flow processes
- Build a career within an organization that encourages professional growth and internal advancement
Additional highlights include:
- Competitive compensation and comprehensive benefits
- Medical, dental, vision, and retirement benefits
- Generous paid time off and holiday programs
- Tuition assistance and career development opportunities
- A supportive team environment focused on collaboration and service excellence
This position serves as a critical connection point between patients, healthcare teams, and transportation partners, helping ensure safe and timely transitions throughout the UVA Health care network.
Why People Love Living in Charlottesville
Charlottesville offers an exceptional blend of career opportunity and quality of life. Nestled in the foothills of the Blue Ridge Mountains, the area provides convenient access to hiking, wineries, outdoor recreation, and scenic landscapes while maintaining the amenities of a vibrant university community. Residents enjoy acclaimed restaurants, local arts and music, excellent schools, and a welcoming atmosphere that supports both personal and professional growth. Whether you're relocating from a larger metropolitan area or seeking a community with strong work-life balance, Charlottesville offers the opportunity to build a rewarding career while enjoying everything Central Virginia has to offer.
MINIMUM REQUIREMENTS
Education: High school diploma/GED
Experience: Relevant experience in the field.
Licensure
May be required based on position requirements.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
Benefits- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Generous Paid Time Off
- Retirement Savings
- Long-term and Short-term Disability
- Health Saving Plans, and Flexible Spending Accounts
- Certification and Education Support
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Organization
In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.
What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.
Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).
As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.
RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES
As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.
Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.
NATIONALLY RANKED HEALTH SYSTEM
UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.
Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.
The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.
INSPIRING STUDENTS, INSPIRED TEACHING
The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.
One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation: UVA’s faculty have generated more than 130 patents since 2010.
Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards. Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.
LIFE IN CHARLOTTESVILLE
Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries. No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.
In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others. Charlottesville is also becoming a center for innovative start-up businesses. The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers.
The University of Virginia is an Equal Opportunity Employer. All interested persons are encouraged to apply including veterans and individuals with disabilities.
- Telephone
- 434-985-4532
- Location
-
2420 Old Ivy
Charlottesvle
Virginia
22911-7433
United States
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