Access Implementation Team Lead
- Employer
- University of Virginia
- Location
- Charlottesville, Virginia, United States of America
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Help shape how patients access ambulatory care across UVA Health. The Access Implementation Team Lead strengthens the workflows, decision trees, and operational practices that connect patients with the right provider, visit type, timing, and scheduling instructions.
This hybrid leadership opportunity supports the continued success of the One Team United on Access initiative; a multi-year effort focused on improving patient access across the ambulatory environment. As a trusted subject matter expert, you will guide sustainability teams, advance workflow standardization, and help ambulatory practices sustain effective scheduling processes over time.
The Role
The Access Implementation Team Lead provides technical and operational leadership to Access Operations Liaisons and Access Program Coordinators. You will combine hands-on workflow expertise with training, coaching, documentation oversight, and process improvement to promote consistency across specialties and implementation waves.
This is a leadership role without direct people-management responsibilities, offering the opportunity to influence outcomes through expertise, collaboration, and a clear understanding of ambulatory access operations. Your work will directly support the teams responsible for helping patients navigate complex scheduling pathways.
In an average day, you may:
Provide technical guidance and workflow support to Access Operations Liaisons and Access Program Coordinators.
Review decision trees and scheduling instructions to identify opportunities for standardization, clarity, and operational efficiency.
Lead training, education, coaching, and onboarding activities for team members supporting access implementation and sustainability.
Participate in sustainability meetings with specialty groups and help address post-implementation workflow needs.
Maintain best-practice documentation and ensure operational resources remain current and actionable.
Use Microsoft Visio, SharePoint, Smartsheet, Excel, and Word to support workflow design, documentation, tracking, and communication.
Partner across specialty teams to strengthen consistency throughout the One Team United on Access initiative.
Provide backup coverage for Access Operations Liaisons during staffing shortages, planned time away, or other operational needs.
Perform liaison-level responsibilities when hands-on operational support is required.
Help ensure that improvements remain sustainable after implementation and continue to support reliable patient scheduling.
The position is based at 2211 Hydraulic Road and follows a hybrid schedule, with an onsite presence required each Wednesday. Additional onsite support may be needed during go-lives or special initiatives.
Why UVA Health
At UVA Health, access is an essential part of the patient experience. Effective scheduling workflows help patients reach the appropriate clinical team with the information and timing needed to support coordinated care. In this role, your expertise will have direct influence on patient access across the ambulatory network.
You will join a collaborative, project-focused team supporting a mature organizational initiative and its long-term sustainability. This position offers meaningful visibility across specialties and the opportunity to shape operational practices that can improve both patient and team-member experiences.
UVA Health offers an environment where healthcare operations, academic medicine, clinical expertise, and continuous improvement come together. In this role, you will have the opportunity to:
Step into a leadership-level position while remaining closely connected to operational work.
Serve as a recognized subject matter expert in access workflows and implementation methodology.
Collaborate with cross-functional specialty teams throughout UVA Health.
Lead through influence, technical expertise, training, and relationship-building.
Advance decision-tree quality and workflow standardization across implementation waves.
Develop broader experience in education, coaching, documentation governance, and process improvement.
Support an initiative designed to strengthen how patients navigate access to specialty care.
Work in a hybrid environment with limited routine onsite requirements.
This opportunity is especially well suited to an experienced access professional who understands the One Team United on Access methodology and is ready to expand their impact through operational leadership, sustainability planning, and workflow optimization.
Why People Love Living in Charlottesville
Charlottesville offers healthcare professionals an appealing combination of natural beauty, culture, community, and everyday convenience. Located near the Blue Ridge Mountains, the area provides easy access to hiking, cycling, scenic drives, parks, and other outdoor activities. The city is also known for its vibrant food scene, local arts, live music, historic character, and welcoming neighborhoods. With a blend of urban amenities and nearby open spaces, Charlottesville provides an enjoyable setting for professionals and families seeking a connected community and a balanced lifestyle.
MINIMUM REQUIREMENTS
Education: Bachelor’s degree.
Experience: 1 year of relevant experience.
Licensure: None.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $48,462.00 - $118,150.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Benefits- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Organization
In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.
What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.
Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).
As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.
RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES
As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.
Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.
NATIONALLY RANKED HEALTH SYSTEM
UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.
Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.
The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.
INSPIRING STUDENTS, INSPIRED TEACHING
The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.
One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation: UVA’s faculty have generated more than 130 patents since 2010.
Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards. Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.
LIFE IN CHARLOTTESVILLE
Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries. No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.
In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others. Charlottesville is also becoming a center for innovative start-up businesses. The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers.
The University of Virginia is an Equal Opportunity Employer. All interested persons are encouraged to apply including veterans and individuals with disabilities.
- Telephone
- 434-985-4532
- Location
-
2420 Old Ivy
Charlottesvle
Virginia
22911-7433
United States
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