UVA One Stop Advisor
- Employer
- University of Virginia
- Location
- Charlottesville, Virginia, United States of America
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- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The UVA One Stop provides quality service in support of prospective and current students, families, University colleagues and external stakeholders in a warm, welcoming, and professional environment. The One Stop serves as the primary point of contact for Enrollment services, including the offices of Undergraduate Admission, the University Registrar, and Student Financial Services. Our team shares a deep commitment to fostering an inclusive, collaborative, and equitable culture in the One Stop, Enrollment, and the larger University community.
One Stop Advisors provide integrated student services from the primary areas of undergraduate admission, student accounts, financial aid and student academic records to students, families, faculty, and staff. One Stop Advisors partner with students and their families on administrative and financial matters in a courteous and responsible manner to ensure efficient and responsible process while ensuring compliance with all federal, state and University policies. Work in this position is fast-paced and requires problem-solving amid shifting priorities and competing deadlines. With direction from Center leadership, One Stop Advisors balance quality and efficiency of service, using effective organization skills and attention to detail.
One Stop Senior Advisors provide support to the rest of the team with additional system access, training, and subject-matter expertise. In collaboration with One Stop leadership, Senior Advisors participate in hiring and recruiting, training, special projects, consultation on complex issues and serve as peer leaders within the One Stop Advisor team. Responsibilities
- Respond to inbound inquiries, delivering best-in-class service via phone, email, text, chat and in-person support.
- Maintain acceptable response times, interaction quality, and other service metrics by adhering to departmental policies, procedures, and best practices.
- Use independent judgment within established guidelines to resolve routine, anticipated, and complex Enrollment inquiries, escalating when appropriate to internal support teams or partner offices.
- Provide administrative support as required to partner offices and support units.
- Preserve service continuity with accurate and thorough interaction documentation, utilizing the One Stop’s case management system.
- Actively review and interpret complex student admission, finance, and record information to effectively advise students and families on a wide variety of issues.
- Efficiently resolve student and family concerns, utilizing clear communication and active listening to de-escalate when necessary.
- Other duties as assigned.
- Education: High School Diploma.
- Experience: Six years' of experience in customer service and/or higher education experience. A bachelor's degree may substitute for experience.
- Experience with Microsoft Office Suite required; experience with CRM, contact center platforms, or standard higher education software preferred (i.e., Salesforce, Technolutions Slate, Workday, Vonage, Zoom, etc.)
- Strong verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment.
- Discretion with sensitive and highly sensitive information
- One Stop Senior Advisor roles require a minimum of 1 year of working experience within the One Stop as an Advisor, meeting or exceeding all required position benchmarks. Qualified candidates will demonstrate a deep understanding of Enrollment and departmental policy, procedure, internal systems, and workflows; an aptitude for leadership and continued process improvement; and commitment to service to both internal and external stakeholders.
- The anticipated hiring range is $43,000–$45,000, commensurate with education and experience.
- This is a non-exempt-level, benefited position. Learn more about UVA benefits.
- This is a restricted position, which is dependent on funding and is contingent upon funding availability.
- This position is based in Charlottesville, VA, and is eligible for a hybrid schedule after a 4 - 6 week training period, in accordance with UVA’s remote work guidelines.
- Background checks will be conducted on all new hires prior to employment.
- This position will not consider candidates who require immigration sponsorship now or in the future.
- Resume
- Cover Letter
- For questions about the application process, please contact Jon Freeman, jf2sw@virginia.edu.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Organization
In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.
What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.
Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).
As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.
RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES
As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.
Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.
NATIONALLY RANKED HEALTH SYSTEM
UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.
Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.
The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.
INSPIRING STUDENTS, INSPIRED TEACHING
The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.
One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation: UVA’s faculty have generated more than 130 patents since 2010.
Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards. Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.
LIFE IN CHARLOTTESVILLE
Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries. No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.
In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others. Charlottesville is also becoming a center for innovative start-up businesses. The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers.
The University of Virginia is an Equal Opportunity Employer. All interested persons are encouraged to apply including veterans and individuals with disabilities.
- Telephone
- 434-985-4532
- Location
-
2420 Old Ivy
Charlottesvle
Virginia
22911-7433
United States
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