Manager, Credentials Verification Office
- Employer
- University of Virginia
- Location
- Charlottesville, Virginia, United States of America
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Manager, Credentials Verification Office
Credentialing excellence plays a vital role in patient safety, provider readiness, and organizational success. As the Manager, Credentials Verification Office (CVO), you will lead a high-performing team responsible for ensuring providers across UVA Health are credentialed efficiently, accurately, and in compliance with regulatory and accreditation standards.
In this leadership role, you will oversee day-to-day credentialing operations, drive quality and audit readiness, and partner with stakeholders across the health system to support a seamless provider onboarding experience. This is an exceptional opportunity for an experienced credentialing professional who thrives in a fast-paced healthcare environment and is passionate about operational excellence, team development, and continuous improvement.
The Role
As the Manager, Credentials Verification Office, you will provide operational leadership for credentialing verification activities across UVA Health and affiliated entities. Working closely with the Director of the Credentials Verification Office, you will help ensure credentialing processes are efficient, compliant, and aligned with organizational priorities.
On a typical day, you will balance team leadership, workflow oversight, quality review, and collaboration with internal partners to keep credentialing activities moving forward while maintaining the highest standards of accuracy.
Key responsibilities include:
- Leading and developing a credentialing team, providing coaching, performance management, training, and ongoing professional development.
- Managing credentialing workflows, assignments, and priorities to ensure files progress efficiently through the verification process.
- Monitoring workload, turnaround times, productivity, file quality, and operational performance metrics.
- Ensuring credentialing files are complete, accurate, audit-ready, and prepared for release to Medical Staff Offices and other stakeholders.
- Supporting regulatory compliance, accreditation readiness, delegated credentialing requirements, and internal or external audits.
- Identifying workflow challenges, resolving operational issues, and driving process improvements that enhance efficiency and consistency.
- Partnering with Medical Staff Offices, provider onboarding teams, and other internal stakeholders to support provider readiness and organizational goals.
- Utilizing credentialing technology, including CredentialStream or comparable platforms, to optimize operations and reporting.
- Providing hands-on support and leadership during high-volume periods, audit activities, system changes, and evolving operational needs.
This position is ideal for a credentialing leader who combines strong technical expertise with a collaborative leadership style and a commitment to service excellence.
Why UVA Health
UVA Health is one of the nation's leading academic health systems, bringing together exceptional clinical care, research, education, and innovation to advance healthcare across Virginia and beyond. Here, credentialing professionals play a critical role in supporting the providers who deliver world-class care every day.
Joining the Credentials Verification Office offers the opportunity to:
- Be part of a nationally recognized academic healthcare environment that values quality, accountability, and continuous improvement.
- Lead work that directly supports patient safety, provider readiness, and regulatory excellence.
- Collaborate with physician leaders, Medical Staff Offices, operational teams, and healthcare professionals across a complex health system.
- Help shape credentialing processes and workflows as systems, technology, and organizational needs continue to evolve.
- Contribute to a culture focused on professional growth, teamwork, innovation, and operational excellence.
- Make a meaningful impact by leading initiatives that improve efficiency, quality, compliance, and service delivery across the enterprise.
For experienced credentialing professionals seeking broader leadership responsibility and the opportunity to influence health system operations, this role offers both challenge and career growth.
Why People Love Living in Charlottesville
Nestled in the foothills of the Blue Ridge Mountains, Charlottesville offers an exceptional quality of life with the perfect balance of professional opportunity and personal fulfillment. Residents enjoy easy access to hiking, biking, wineries, outdoor recreation, and scenic mountain views, while also benefiting from a vibrant arts, music, and culinary scene. Home to the University of Virginia, the area combines the energy of a college town with the charm of a welcoming community. Whether you're seeking family-friendly neighborhoods, cultural experiences, or a shorter commute and more connected lifestyle, Charlottesville is consistently recognized as one of the most desirable places to live in Virginia.
MINIMUM REQUIREMENTS:
Education: Bachelor's degree required.
Experience: +4 years relevant professional experience, to include 2+ years formal management experience required.
Licensure: NAMSS certification is required within 1 year of hire.
PHYSICAL DEMANDS:
Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to chemicals.
The pay range for this role is $109,147.00 - $218,293.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Benefits- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Generous Paid Time Off
- Retirement Savings
- Long-term and Short-term Disability
- Health Saving Plans, and Flexible Spending Accounts
- Certification and Education Support
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Organization
In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.
What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.
Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).
As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.
RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES
As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.
Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.
NATIONALLY RANKED HEALTH SYSTEM
UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.
Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.
The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.
INSPIRING STUDENTS, INSPIRED TEACHING
The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.
One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation: UVA’s faculty have generated more than 130 patents since 2010.
Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards. Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.
LIFE IN CHARLOTTESVILLE
Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries. No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.
In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others. Charlottesville is also becoming a center for innovative start-up businesses. The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers.
The University of Virginia is an Equal Opportunity Employer. All interested persons are encouraged to apply including veterans and individuals with disabilities.
- Telephone
- 434-985-4532
- Location
-
2420 Old Ivy
Charlottesvle
Virginia
22911-7433
United States
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert