Technology Coordinator, Career Center
- Employer
- University of Virginia
- Location
- Charlottesville, Virginia, United States of America
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- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The position supports Career Center and University-wide data collection initiatives, including the First Destination Survey and Summer Plans Survey; develops and maintains data collection forms and surveys; monitors data quality and records; prepares routine reports; and assists Career Center staff with data-related projects and research.
The Coordinator also provides technology support for the Career Center by assisting staff with hardware, software, equipment, user access, connectivity, audio-visual technology, and other technology needs. The position assists with technology procurement, equipment inventory, vendor communications, onboarding and offboarding, and event technology.
Working collaboratively with Career Center staff, University partners, vendors, and IT professionals, the Coordinator helps ensure that Career Center data and technology resources are accurate, accessible, reliable, secure, and responsive to staff needs. The position may coordinate and supervise student employees, temporary staff, volunteers, or other project contributors as appropriate.
Technology Support & Troubleshooting
- Provide day-to-day technology support to Career Center staff and assist with the resolution of hardware, software, connectivity, and equipment concerns.
- Serve as a primary point of contact for routine technology questions and appropriately escalate complex issues to University IT or other technical partners.
- Troubleshoot desktop computers, peripherals, printers, mobile devices, network connectivity, audio-visual equipment, and other technology.
- Assist staff with Microsoft Office, Adobe Creative Cloud, Zoom, Android, iOS, and other commonly used applications and platforms.
- Assist with technology account setup, user access, permissions, and other technology needs associated with employee onboarding and offboarding.
- Coordinate with University IT partners regarding Active Directory, Group Policy, endpoint administration, network issues, IT security, and other enterprise technology needs.
- Assist with SaaS applications and other technology platforms used by the Career Center, including routine access, troubleshooting, and user support.
- Maintain documentation related to technology procedures, troubleshooting, equipment, user access, and frequently requested support.
- Maintain an accurate inventory of Career Center technology equipment.
- Assist with procurement, deployment, replacement, transfer, and surplus of technology equipment.
- Assist Career Center staff in identifying technology needs and evaluating potential technology solutions.
- Communicate with technology vendors regarding routine product, service, support, and equipment issues.
- Assist with technology-related purchasing processes and documentation.
- Help monitor equipment and technology resources to identify maintenance, replacement, or upgrade needs.
- Promote appropriate technology security practices and assist with resolving security and access concerns.
- Coordinate with the Coordinator, Administrative Operations, regarding the administrative aspects of technology-related purchasing, contracts, invoices, equipment, and staff transitions.
Data & Survey Support
- Support Career Center data collection, organization, maintenance, and reporting processes.
- Coordinate administrative and technical aspects of major data collection initiatives, including the First Destination Survey and Summer Plans Survey.
- Develop, program, test, and maintain data-entry forms, Qualtrics surveys, and other data collection instruments.
- Assist Career Center staff with the development and implementation of surveys and other data collection activities.
- Monitor data for accuracy, completeness, consistency, and appropriate documentation.
- Maintain organized records and documentation related to Career Center data collection activities.
- Prepare routine reports, spreadsheets, data summaries, and other materials requested by Career Center staff and leadership.
- Partner with career professionals to respond to data requests and support data-related projects.
- Assist with research projects by gathering, organizing, documenting, and presenting information.
- Conduct benchmarking research and gather information from peer institutions and University sources as requested.
- Support required data submissions and help ensure that deadlines are met.
- Support Extract, Transform, and Load (ETL) processes and related data-management activities.
- Assist with maintaining data documentation and appropriate data access and security practices.
- Support the development and maintenance of data-related resources within the Career Center Hub.
- Provide basic training and guidance to staff and student employees on applicable data collection systems and procedures.
- Coordinate and monitor data-related work assigned to student employees, temporary staff, volunteers, or other project contributors.
- Assist Career Center staff in identifying opportunities to improve data collection processes, documentation, and accessibility.
- Event & Project Technology Support
- Support technology requirements for Career Center meetings, programs, and events in partnership with the Events Team.
- Assist with audio-visual, presentation, connectivity, Zoom, and other technology needs for events.
- Set up, test, troubleshoot, and break down technology before and during events.
- Assist Career Center staff with technology preparation for presentations, meetings, workshops, and other programs.
- Coordinate technology-related tasks for projects, including timelines, communication, documentation, and follow-up.
- Develop basic technology guides and resources to help Career Center staff use systems and equipment effectively.
- Assist with implementation of new or updated technology resources and communicate changes to affected staff.
- Participate in projects that improve the accessibility, reliability, usability, and sustainability of Career Center data and technology resources.
- Perform other duties as assigned in support of the mission and strategic priorities of the UVA Career Center.
- Education: Bachelor's degree required; may consider combination of relevant experience, education, certification(s) in lieu of degree.
Preferred Qualifications:
- Bachelors degree preferred Previous experience working in higher education, preferably within student affairs, career services, student employment, or a student support environmentHands-on IT help desk or end-user support experience in an enterprise environment (Intune or Jamf experience ideal)Experience with audiovisual and event technology (Zoom meetings, hybrid event setup, conference room systems)Experience supporting data collection, cleaning, or reporting in a higher education settingStrong documentation, training, and customer service skills
- This is a non-exempt-level, benefited position. Learn more about UVA benefits.
- This position is based in Charlottesville, VA, and is eligible for a hybrid schedule, in accordance with UVA’s remote work guidelines.
- Background checks will be conducted on all new hires prior to employment.
- This position will not consider candidates who require immigration sponsorship now or in the future.
Please apply online, by searching for requisition number R0088354. Internal applicants may search and apply for jobs on the UVA Internal Careers website. Complete an application with the following documents:
- Resume
- Cover Letter
Reference checks will be completed by UVA’s third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required. Contact
- For questions about the application process, please contact Melanie Sponaugle, unw5dq@virginia.edu.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Organization
In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.
What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.
Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).
As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.
RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES
As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.
Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.
NATIONALLY RANKED HEALTH SYSTEM
UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.
Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.
The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.
INSPIRING STUDENTS, INSPIRED TEACHING
The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.
One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation: UVA’s faculty have generated more than 130 patents since 2010.
Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards. Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.
LIFE IN CHARLOTTESVILLE
Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries. No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.
In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others. Charlottesville is also becoming a center for innovative start-up businesses. The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers.
The University of Virginia is an Equal Opportunity Employer. All interested persons are encouraged to apply including veterans and individuals with disabilities.
- Telephone
- 434-985-4532
- Location
-
2420 Old Ivy
Charlottesvle
Virginia
22911-7433
United States
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