Patient Access Trainee - Earn While You Learn Program

The UVA Earn While You Learn Trainee Program provides structured coursework and paid on-the-job-training as a full-time, benefitted employee. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling, visit registration, mastery of registration, billing/POS collections in multiple locations which include varying clinical demands as well as registration criteria, and interpretation of policies and procedures and requiring the use of independent judgment in a medical setting. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.

We are currently reviewing applications for February 2027. All Earn While You Learn programs are based in Charlottesville, VA and surrounding counties.

Join a culture that encourages growth, teamwork, diversity, pride, efficiency, and exceptional patient care. Whether you are starting your very first job or want to start a new career in healthcare, the  Earn While You Learn training programs could be the place for you. 

The UVA Earn While You Learn Trainee Program provides structured coursework and paid on-the-job-training as a full-time, benefitted employee. Minimum requirements are a high school diploma or GED; no experience is required. If you are seeking a career that is rewarding and makes a difference, join one of the nation’s premier academic health systems.

Find more information on program career paths and training here: https://hr.virginia.edu/careers-uva/job-openings/earn-while-you-learn

If you are interested in being considered for any of the training programs, please apply to this posting. You will be contacted by a Recruiter to schedule an interview via Microsoft Teams.

Compensation:
During training: $16.00/hour + benefits

Upon successful completion of training: $17.50/hour + benefits

You will be paid a total of 40 hours/week. All course fees will be paid for by UVA Health in return for 1 year FULL-TIME commitment as an employee at UVA Health once course is completed.

Patient Access Trainee - Earn While You Learn Program

Team Members are expected to follow Standard Operating Procedures based on role within the Clinic, Call Center or Patient Registration Hub setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.

• General Expectations:
  • Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.
  • Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.
  • Maintains privacy during all interactions including check-in.
  • Demonstrates expected behaviors applicable to the Medical Center and Revenue Cycle access systems and policies, procedures and guidelines.
  • Demonstrates engagement in the work team and goals of both Ambulatory Operations and Revenue Cycle.
  • Independently takes calls, schedules and registers patients.
  • Completes requests for service and associated tasks following established timelines.
  • Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.
  • Answers telephones, screens calls, confirms appointments, and maintains appointment schedule
  • Refers callers to appropriate individuals, and provides routine information following established procedures.
  • Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current.
  • Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled.
  • Working with management and care team to help resolve scheduling conflicts and issues.
  • Utilizes electronic medical record functionality (e.g., In-Basket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines.
  • Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
  • Achieves expected metric targets applicable to registration.
• Scheduling:
  • Schedules patients using two patient identifiers and by obtaining, recording and updating personal and financial information.
• Registration, Check-In and Check-out:
  • Offer financial screening with a mini screening at registration and refer to the Financial Coordinators for financial counseling support and screening.
  • Receive funds issues, receipts balances, cash journals and makes deposits.
  • Maintains current working knowledge; adheres to Revenue Cycle policies and procedures
  • Includes gathering appropriate documents, printing patient medication list, scheduling follow-up appointments, providing an after visit summary (AVS) and any work/school excuses.
• Customer Service & Patient Experience:
  • Provides exceptional customer service and patient experience by modeling the ASPIRE values and by maintaining a positive attitude when interacting with patients whether in-person or on the telephone.
• In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent.

Licensure: None required.

SKILLS

Basic knowledge of and experience utilizing a personal computer. Basic word processing skills required. Must have ability to learn and use telephone, facsimile and copy machine systems.

Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive) and repetitive motion: computer keyboard. Ability to lift/push/pull 20 - 50lbs.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.