Specialist, Enrollment Services

Employer: Valencia College
Location: Orlando, FL

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Position Number:

HR0041

Position Title:

Specialist, Enrollment Services

Job Type:

Staff

FT/PT:

Part-Time

Employee Class Description:

C3-Staff PT (ed. support)

General Position Description:

Responds to inquiries received by phone or electronically to assist current and prospective students with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to current and prospective students, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals.

Flexible Work Arrangement:

Primarily Remote: Employee performs the majority of job duties remotely and may occasionally work on site, based on operational needs with advance notice, when possible.

Grade:

2023

Exemption Status:

Non-Exempt

Posting Number:

S4213P

Location(s):

Orlando, FL 32811 - West Campus

Proposed Work Schedule (Please note hours subject to change based on business needs):

Monday -Thursday: 12:00pm-6:00pm
Friday: 12:00pm-5:00pm
Hours subject to change based on business needs

Number of Vacancies:

Posting Start Date:

11/11/2026

Posting End Date:

11/29/2026

Open Until Filled:

Quicklink for Posting:

https://valenciacollege.peopleadmin.com/postings/44288

Salary Range:

$17.92 per hour

Description of Job Function:

1. . Receives multi-channel inquiries (phone, email, chat, SMS, etc.) and uses a developmental approach to empower and assist students with completing all steps to enrollment.

2. Assists students with determining the status of their application, enrollment, and financial aid and resolves problems at early stages.

3. Determines when a student has encountered deeper problems and creates work tickets to refer case to the appropriate department.

4. Orients students to on-line tools available and the features of Atlas.

5. Answers questions about Valencia’s services, hours, and materials available to students, faculty, and the community.

6. Answers questions about Valencia’s degree and certificate options and entrance requirements.

7. Maintains accurate records regarding nature of interaction, discussion, and resolution.

8. Conducts multi-channel outbound campaigns to prospective and current students to support the College’s comprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body.

9. Makes full use of computer software capabilities to input and retrieve data, access reference materials, and communicate effectively with staff and students.

10. Reviews college and marketing websites and identify issues or improvements that need to be made; maintains content on international social media pages. 1

11. Performs other duties as assigned.

Drivers License Requirement:

Not Applicable

Required Minimum Education:

High school diploma or general education degree (GED).

Other Required Qualifications:

Customer service experience

Preferred Education & Field of Study:

Associate’s Degree from a regionally accredited institution.

Preferred Type of Experience:

Customer service experience
Contact center experience

Knowledge, Skills and Abilities:

1. Ability to communicate effectively using multi-channels including face-to-face, phone, email, text, chat.

2. Skill in use of a personal computer and general office software; including but not limited to MS Office and Outlook.

3. Ability to provide superior customer service, conduct clear telephone conversations, and respond to complaints with tact and diplomacy.

4. Ability to coordinate multiple projects and tasks simultaneously in a very fast paced, ever-changing work environment.

5. Ability to provide initial assessment of student questions and concerns, and apply critical thinking to resolve student enrollment problems at early stages.

6. Ability to exhibit reason, exercise judgment and maintain confidentiality.

General Working Conditions:

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

The winner of the inaugural Aspen Prize for Community College Excellence, Valencia College is one of the largest community colleges in Florida, teaching more than 76,000 students annually.

But it's our quality of education, not size, that truly makes us great. Our Honors program is viewed by the National Collegiate and Southern Regional Honors Council as one of the exemplary programs in the nation. The Orlando Sentinel dubbed our fine-arts faculty one of the best in the region, and director Steven Spielberg called our film program one of the best anywhere. But the opinions that matter most are those of our students, and 92% say we met or exceeded their expectations on overall quality of education.

We strive to ensure that equal access to higher education belongs to everyone, because the future does, too.

We stand in the gap between what is and what can be. We pave a path to true potential. Whether it’s helping students land a dream job or continue on to the university of their Dreams, we do everything in our power to make that possible for each and every one of our students.

Recognized as one of “The Great Colleges to Work For” by the Chronicle of Higher Education, we understand the importance of fostering a collaborative environment that encourages teamwork, creativity and the achievement of a true work/life balance.

At Valencia College, it’s more than just a job. We’re committed to helping our students reach their full potential by providing them with the right opportunities, the right tools and the right support. And that begins with recruiting the right talent.

We seek leaders. Inspirers. Motivators. Educational enthusiasts, passionate optimists and experienced realists. Individuals who not only believe in our students, but will help our students believe in themselves.

Valencia College has convenient locations throughout Central Florida and easily accessible by local freeways, expressways, and surface streets. But the convenient commute is just part of the appeal. With beautiful year-round weather, endless entertainment and dining options, and world-famous attractions, there's no shortage of incredible ways to spend your spare time.