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UTS - Temporary Software Licensing Analyst at NC State

Employer
NC State University
Location
Raleigh, NC
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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Posting Number:

PG196295TM

Position Number:

48111

Position Type:

Temporary

Essential Job Duties:

The primary purpose of this position is to work closely with the Associate Director of Vendor Risk and Licensing to assist in coordinating and moving through the process of establishing the legal use of software, including the coordination and management of assigned software licensing contracts. This position must maintain and support the IT Purchase Compliance system and coordinate with various compliance assessors within OIT and campus, fulfill the daily/weekly/monthly software licensing support to campus (advanced Help Desk requests), as well as coordinating licensing and software distribution and maintaining the Software Licensing website.

Is Time Limited:

Yes

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.



Job City & State:

Raleigh, NC

Classification Title:

Temporary-Clerical

Working Title:

UTS - Temporary Software Licensing Analyst at NC State

Work Schedule:

Monday - Friday; 9am-5pm (Onsite)

Other Work/Responsibilities:

Perform other related duties and operational tasks as assigned by the Vendor Risk and Licensing Manager or OIT Leadership to support department goals.

Minimum Experience/Education:

Bachelor’s degree in Information Technology, Computer Science, Business Administration, Public Administration, or a closely related field (or an equivalent combination of education, training, and directly related experience).

Department Required Skills:

Customer Service & Support

  • Tier 1–2 Technical Support: Ability to assist users via phone, email, and ticketing systems with software license initiation, activation, and basic license server troubleshooting.
  • Escalation Management: Skill in recognizing severe technical issues (e.g., license server downtime) and promptly routing/communicating them to domain experts.


Technical Knowledge & Compliance

  • Software Licensing Mechanics: Technical understanding of installing software licenses across Windows and Mac environments, including coordination with desktop support for secure software packaging and deployment.
  • Compliance & Risk Assessment: Ability to administer IT Purchase Compliance and click-wrap agreement risk assessments following established protocols.
  • Documentation & Knowledge Management: Proficiency in creating, publishing, and annually updating standard operating procedures (SOPs), FAQs, and internal databases.
  • Data Analysis & Metrics: Capacity to gather user feedback through surveys and generate annual performance/utilization metrics.

Project Management & Operations

  • License Lifecycle Management: Skill in tracking software distributions, verifying ownership, and managing annual maintenance/renewal license files.
  • Cost & Usage Optimization: Ability to evaluate software usage data to identify efficient, cost-effective licensing models and payment structures.
  • Financial Tracking: Skill in documenting assigned licensing and payment plans across fiscal years.

Communication & Teamwork

  • Cross-Functional Collaboration: Ability to work productively with IT leadership, procurement staff, vendors, and department heads.
  • Clear Messaging: Proficiency in managing public-facing software web pages and maintaining consistent, clear communications across diverse campus audiences (students, faculty, staff).

Preferred Years Experience, Skills, Training, Education:

Higher Education Experience: Familiarity with university organizational structures, departmental dynamics, and campus-specific procurement processes (specifically within the NC State/UNC system context).Cybersecurity Advocacy: Knowledge of enterprise cybersecurity principles to actively promote awareness and align licensing workflows with broader Security & Compliance (S&C) roadmaps.Vendor Management: Direct experience negotiating or establishing payment partnerships, billing processes, and vendor roadmap agreements.

Required License or Certification:

N/a

Valid NC Driver's License required?:

No

Commercial Driver's License Required?:

No

Anticipated Hiring Range:

$30.00 per hour

Job Open Date:

11/11/2026

Quick Link:

https://jobs.ncsu.edu/postings/237343

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Organization

NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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