Clinic Coordinator

• Manage inquiries and communicate with potential and current clients. Provide detailed information on programs offered through the Institute for Well-Being. Collect client information through incoming calls, including requested services, client concerns, and payment methods. Record and track client communications in practice management system.

• Collect payments for services rendered, manage insurance reimbursements, and track credit card and check transactions. Prepare and enter daily deposits into Towson University’s deposit management system. Enter payments into the medical practice management system. 

• Collect health insurance or billing information for all clients receiving services or attending programs at the Institute for Well-Being. Verify health insurance eligibility and benefits for therapeutic, audiological, and other services. Obtain prior authorizations prior to clinical services. Monitor authorization expiration dates and approved visits.

• Perform monthly review of accounts with outstanding balances, preparation, and distribution of monthly statements. Manage communication with clients regarding overdue accounts. Track client financial responsibility to ensure collection of fees at time of service. Follow-up on insurance claims and billing discrepancies.

• Provide administrative support to the IWB Director including assisting with compiling data for monthly and annual reports, and provider credentialing management. Create and monitor client financial forms, including but not limited to payment plans and Good Faith Estimates. Upload completed documentation to electronic health record and maintain accurate and up-to-date patient records.

• Provide front desk coverage across both on-campus locations when needed to assist with the office team. Provide personalized client support in person, over the phone, and via email, with registration, appointment scheduling, billing, insurance inquiries, and other service-related needs. Manage building issues for the Hearing & Balance Center in conjunction with the IWB Assistant Director.

• Support Audiologist with specialty hearing aid programs and authorizations. Monitor clinician billing for accuracy prior to claim submission.

• Maintain compliance with HIPAA laws for patient confidentiality. Support the Institute for Well-Being and College of Health Professions with other related duties as assigned.

Required Qualifications:

• High School Diploma or GED

• Five years performing a full range of clerical support services to include one year coordination work and one year in a medical setting. Comprehensive knowledge of the theory, principles, techniques, and practices of the specialty are required.

Thorough knowledge of basic medical terminology and related clinical practices and protocols. Ability to perform basic mathematical computations. Ability to establish and maintain effective working relationships with faculty, students, staff, and clients. Ability to communicate effectively orally and in writing. Ability to use computers and other standard office equipment. General knowledge of and ability to comply with confidentiality of records and communications regarding patients/clients. Ability to prepare reports and maintain records.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications:

• Certified in Medical Billing and Coding.

• Proficient in Medical Billing Software, Practice Management System, and billing clearinghouse.

• Knowledge of medical billing, medical coding, medical terminology, insurance plans, and claims terminology.