Mail Services Supervisor

Job Summary

The Mail Services Supervisor is a key leadership position responsible for overseeing the efficient and effective operation of mail and package services within the university campus. The successful candidate will play a crucial role in managing all aspects of mail distribution, ensuring timely and accurate delivery of mail and packages to various departments and offices. The supervisor will collaborate with university stakeholders, couriers, and other relevant parties to optimize mail services and contribute to the overall functioning of the university.

Primary Responsibilities

• Develops and implements strategic plans for the university's mail services to meet the evolving needs of the institution, especially with regards to the increasing levels of packages and the planned increase in students living on campus.
• Manages the day-to-day operations of the mail services department, including staffing, budgeting, and resource allocation.
• Collaborates with university departments and external partners to understand their unique mail and package requirements.
• Recruit hire, train staff, evaluate employee performance, and recommend or promotions, transfers, and disciplinary action.
• Manages the departmental budget, ensuring cost-effective operations while maintaining service quality.
• Stay abreast of relevant postal regulations and ensure that the university's mail services comply with all applicable laws and guidelines.
• Addresses customer inquiries and concerns in a prompt and satisfactory manner.
• Establishes or adjusts work procedures to meet department deadlines.
• Ensure safety procedures and rules are followed.
• Performs other related duties as assigned.

Minimum Qualification and Experience Requirements

• Bachelor’s degree or equivalent combination of education and relative work experience.
• 2-3 years of experience in mail services management or related field, preferably within a university.
• Strong leadership and organizational skills, with the ability to manage a diverse team and complex operations.
• Excellent Communication and interpersonal skills.
• Familiarity with postal regulations, shipping carriers, and mail-related technologies.

Working Conditions/Physical Requirements

• Typically, in air-conditioned professional office environment.

• Able to carry 40 pounds.

Benefits

• 401(k) matching
• Tuition benefits for employee and qualified dependents
• Medical and Dental
• Short-and Long-term disability benefits
• Paid parental and maternity leave

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church’s Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.