Sr. Client Computing Specialist

Job Summary

The Client Computing Specialist Sr provides advanced technical support for endpoint computing environments, including workstations, mobile devices, peripherals, and classroom/lab technologies. This role serves as a subject-matter expert in client systems, assists with complex troubleshooting, leads technical implementations, and contributes to process improvement, device management standards, and service delivery quality. This position acts as an escalation point for junior specialists and supports departmental initiatives to enhance reliability, security, and efficiency across the institution. This position is security sensitive.

Special Note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

Essential Job Functions

• Serve as the subject matter expert for campus endpoint management solution, Microsoft Endpoint Manager. Deploy, configure, and manage endpoint devices using enterprise management tools (e.g., Intune, Jamf, SCCM, imaging solutions). Maintain workstation standards, configurations, and security baselines. Monitor device compliance status and ensure accurate asset, hardware, and software information within management systems.
  
• Diagnose and resolve complex hardware, software, and network connectivity issues across Windows, macOS, and mobile platforms. Perform advanced troubleshooting for enterprise applications, authentication systems, group policy, imaging, and device management tools.
• Recommend, schedule, and perform client computing hardware and peripheral equipment improvements and upgrades. Install, diagnose, maintain, and repair a variety of software and hardware, including workstations, mobile devices, and networked peripherals.
• Serve as a technical lead and escalation point for Client Computing Specialists and Student Assistants. Provide training, guidance, and documentation to support consistent service delivery. Participate in onboarding and mentoring team members in tools, best practices, and support workflows.
• Provide high-quality customer service to faculty, staff, and students, ensuring timely communication and follow-through on requests. Communicate technical information clearly to non-technical audiences. Collaborate with IT units such as Network Services, Security, and Systems Administration to resolve cross-functional issues.
• Develop, document, and follow standard operating procedures for managing campus endpoints. Contribute to developing and maintaining standard operating procedures, knowledge base articles, and imaging/management guidelines.
• Utilize the IT ticketing system (e.g., ServiceNow, Cherwell, FootPrints, Freshservice, etc.) to track, manage, and resolve incidents and service requests. Document all work performed, ensuring detailed, accurate, and professional notes for future reference and audit compliance. Prioritize tickets based on impact, urgency, and service-level guidelines; escalate critical issues as needed. Review ticket queues to ensure timely response and resolution across the team.

Minimum and Desired Qualifications

Minimum Qualifications:

• Associate’s degree in information technology or a related field or equivalent experience. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
• Two (2) years to Four (4) years of technical work experience.
• Demonstrated expertise in Windows and macOS environments.
• Experience with enterprise management tools (Intune, Jamf, SCCM, etc.).
• Advanced troubleshooting skills for hardware, software, and network issues.

Desired Qualifications:

• Professional certifications such as CompTIA (A+, Network+), Microsoft (MCSA, MCITP, etc.) or HDI (Desktop Support Technician or Support Center Analyst) preferred.
• Experience with enterprise endpoint management solutions, such as Microsoft Intune, Microsoft SCCM, JAMF, CFEngine, LANDesk, Altiris etc.
  
• Experience supporting large-scale academic or enterprise environments.
  
• Experienced using scripting languages & batch files to automate tasks.
  
• Knowledge of identity management, endpoint security, and compliance frameworks.
  
• Experience in the use of Microsoft Active Directory or other directory service, including group and object management, policy tasks, access control and authorization.

Supplemental Information

Key Competencies:

• Working knowledge of current operating systems including Windows and Mac OS, Microsoft Office, printers, basic multimedia systems and e-mail applications.
• Knowledge of enterprise endpoint management solutions Technical knowledge of networked and stand-alone PC and MAC software, Windows registry, file systems and basic network concepts.
• Knowledge of basic computer troubleshooting techniques for Windows and MAC OS.
• Create, read, and understand technical manuals and procedural documentation.
• Conduct research on computer issues, technologies, and products to identify and recommend innovative solutions.
• Ability to establish and maintain cooperative relationships.
• Excellent written and verbal communication skills.
• Prioritize and manage time effectively.
• Maintain accurate records.
• Ability and willingness to work cooperatively with the population.
  

Physical Requirements: May be required to move and lift materials and equipment weighing up to 25 pounds. Good physical condition with quick mental capabilities.

Job Conditions: Work is performed under direct supervision, with latitude for independent decisions.

Security Sensitive Statement: This position is designated as a critical infrastructure role and is subject to Cyber Intelligence Review in accordance with Executive Order GA-48. Additionally, this position is classified as Security-Sensitive and is thereby subject to the provisions of Texas Education Code §51.215, which authorizes the employer to obtain and review criminal history record information.

Who We Are:
Home to more than 18,000 students, Lamar University is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 120-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University strives to educate leaders, demonstrate excellence in student learning and career readiness, and pursue research with relevance.

Lamar University is committed to fostering an environment of teamwork where all students, faculty, and staff can learn, work, and become a part of our community.

Benefits:

Health, dental & vision insuranceLife insurance
State of Texas Retirement plans
Tuition covered at 100% for employees, spouses and/or eligible dependents
Paid time off – vacation, sick, and holidays

To see more information about the available benefits, please visit: Benefits - Lamar University

Lamar University is An Equal Opportunity Employer

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.