IT Support Specialist, Associate

Employer: Georgia State University
Location: Atlanta, GA

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Description

IT Support Specialist, Associate

Georgia State University

Instructional Innovation and Technology

Academic Technology and Service Excellence

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

Position Overview

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on-demand, in-person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge of ServiceNow or similar ticketing systems and Windows and/or Mac-based experience. Experience working with Crestron and Qsys is highly desired.

NOTE: This role requires on‑site work. Remote or hybrid work options are not available.

Key Responsibilities

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Technical Support

Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams, and other communication tools.
Support resolution of Help Tickets for technology requests or incident reports.

Inventory Management

Procurement and maintenance of products, supplies, and inventory lists, including surplus.

Customer Engagement and Technology Demonstration

Provide equipment demonstrations of devices and services, including tours of Information Technology (IT)/Audio-Visual (AV) enabled spaces.
Maintain customer and Vendor relationships.

Team Coordination and Supervision

Direct student and temporary employee support of IT/AV enabled spaces.

Operational Support and Additional Duties

Perform other related duties as assigned.
Some moderate to heavy lifting may be required.
Flexible and evening hours, as needed.
Occasional travel to satellite campus, as needed.

Application Deadline: Applications must be submitted by November 8, 2026 (subject to change without notice).

What Makes GSU a Great Place to Work?

Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:

Opportunities for professional development and career advancement
Access to cutting-edge technologies
A collaborative and creative team culture
A strong sense of purpose and impact in our work

Qualifications

Minimum Requirements:

Bachelor's degree and one year of related experience; or a combination of education and related experience.

Preferred Qualifications:

Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:
Strong customer service skills
Proven communication and interpersonal skills
Efficiency in Microsoft Office Suite
ServiceNow experience
Experience in IT/AV-enabled spaces
Experience working in educational settings
Experience providing technical support
IT Infrastructure Library (ITIL) Foundation certification
Excellent work ethic

College/Business Unit
11/02/26, 11:59:00 PM

College/Business Unit: Instructional Innovation & Technology
Location: Newton Campus
Job Posting: 11/05/26, 8:15:19 AM

Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.

Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.

More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.

The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.

Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.

The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.

The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.