Business Systems Analyst I

About MCC

Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.

Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.

MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.

***MCC does not provide employer-paid sponsorships.

Job Summary

Incumbents configure, set-up, test, and document various modules of MCC systems for assigned functional areas, analyze and implement technological solutions to improve business processes, and provide training and support to end users.

Specific Duties & Responsibilities:

• Design and manage CRM workflows, communication plans, and automated campaigns for student recruitment, retention, and engagement; that align with enrollment and student success goals
• Monitor and analyze CRM usage and campaign performance; identify areas for improvement and implement enhancements.
• Craft content for various stages of the student lifecycle, ensuring messages are inclusive, personalized, and mission-aligned.
• Develop user guides, training materials, and standard operating procedures (SOPs) for CRM users.

Essential Functions

Develops, coordinates, and performs software testing; enters/extracts information into/from and maintains software systems; designs and updates queries; implements software modifications; tests business process improvement after changes to software systems and applications have been implemented; and ensures system integrity.

Research and analyze new software systems and technologies, as well as current and new business processes to improve performance, data quality, and ensure operational efficiency.

Communicates with and provides general and technical support and training to end users on new system and other business processes; work may involve answering questions; and diagnosing and troubleshooting software problems, to include analyzing data requirements, researching data availability, implementing access methods; and developing and implementing solutions utilizing alternative methods and procedures.

Prepares, updates, and maintains general and technical reports and records; product, process, and training documentation; process calendars; and other documentation and materials; work may involve utilizing online systems and databases; researching, compiling, and analyzing complex information; and making and implementing recommendations based on findings.

Serves as a liaison and coordinates with end users, staff, the IT department, and other internal and external personnel, departments, and agencies to troubleshoot issues, communicate general and technical information, and facilitate assigned and other departmental operations.

Perform other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

Associate’s degree in computer science or related areas

Three (3) years application development, system solution, or related experience.

Preferred Qualifications:

Bachelor's degree

One (1) year application development, system solution, or higher education software functional experience

Microsoft Dynamics 365 experience or related experience

Knowledge, Skills and Abilities:

Working knowledge of running existing queries using PS Query tool or SQL

Knowledge of principles, practices, protocols and methods of institutional computing applications

Knowledge of principles, practices and techniques of facilitating process analysis

Knowledge of methods and techniques of collecting, analyzing and interpreting business processes

Knowledge of principles, practices and methods of business process re-engineering

Knowledge of principles and applications of critical thinking and analysis

Knowledge of best practices, trends and emerging technologies

Knowledge of principles and methods of qualitative and quantitative research

Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment);

Knowledge of customer service principles

Knowledge of modern office technology

Skilled in diagnosing problems, determining business issues and developing and implementing solutions

Skilled in documenting process workflow and analyzing complex data

Skilled in assessing needs and identifying solutions

Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data

Skilled in researching industry trends, solutions and best practices

Skilled in compiling, sorting and articulating issues and recommendations

Skilled in gathering data, analyzing findings and applying logic and reason

Skilled in business math computations

Skilled in interpreting and applying applicable laws, codes, regulations and standards (based on assignment)

Skilled in providing customer service

Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, thegeneral public, and others sufficient to exchange or convey information

Physical RequirementsPositions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity and walking. The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.Supplemental Information

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth ancestry, national origin, or disability. EOE/ M/ F/ Vets/ Disabled
Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.