Guest Services Supervisor
- Employer
- Florida State University
- Location
- Sarasota, FL
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Location: Sarasota, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 63742
Department
The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University.
ResponsibilitiesThe Guest Services Supervisor acts as the primary contact for photo shoots and implements all Tessitura-related functions for gift processing. Supervises the Advance Sales team and serves as shift supervisor, as needed.
- Acts as the primary contact for photo shoots and implements all Tessitura-related functions for gift processing. Processes Ticket sales, Membership, complimentary tickets, and guest passes. Responsible for distribution of tickets and passes as needed. Acts as a liaison between advance sales, education, special events, membership, and development departments.
- Supervises Advance Sales while ensuring compliance with all PCI DSS and cash-handling procedures. Assists in the hiring, training, and supervising of Advance Sales staff. Reinforces sales training and ensures staff is promoting programs & activities identified by the Admissions Manager. Assists Advance Sales Associates with switchboard, ticket sales, and membership processing issues.
- Fosters an environment of excellent customer service. Makes decisions regarding policy and customer service in the absence of the Admissions Manager. Responds to customer concerns and complaints, escalates to Admissions Manager as needed.
- Acts as shift supervisor, in the absence of the Admissions Manager or Admissions Supervisor, for Admissions functions such as opening and closing; verifying cash drawers; troubleshooting for staff and customer issues; provide secondary cash counts for closing drawers and assisting with investigating cash count discrepancies.
- Serves as back-up Admissions Associate, to include membership desk, as needed. Assists with scheduling in the absence of the Admissions Manager or Admissions Supervisor.
- Assists in researching discrepancies in Tessitura and payment portal. Performs other duties and projects as assigned that support museum operations and provides general assistance for the Visitor Services department at the museum, which may include supporting events and general assistance as needed.
- High school diploma or equivalent
- Valid Florida Driver's License or the ability to obtain prior to hire
- Ability to lift up to 25 lbs. (ticket stock/wristbands)
- Robust customer service knowledge with a focus on providing high-quality guest experiences
- Knowledge of and the ability to use Tessitura (or similar CRM)
- Previous supervisory experience
- Skill using:
- Microsoft Excel, Outlook, and Word
- Zoom
- Ability to multitask, problem-solve, and stay calm under pressure or during times of high guest volume
For more information or technical assistance, please contact Ringling Human Resources via email or by calling 941-358-2773.
University InformationOne of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses.
$36,000 or higher annually. Final offer amount will be determined based on the education, skills, and experience of the selected applicant.
FSU Total RewardsFSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for Veterans’ Preference eligibility requirements and Veterans’ Preference required documentation (PDF), or call FSU Human Resources at (850) 644-6034.
Considerations- This is a USPS (University Support Personnel System) position.
- This position is located in Sarasota, FL.
- Employees are required to adhere to the business dress standards.
- This position requires successful completion of a criminal history background check.
Working Hours
- Tuesday - Saturday from 8 AM to 5 PM.
Please note that this role may require a flexible schedule, including nights, weekends, holidays, and/or special events.
Equal Employment OpportunityFSU is an Equal Employment Opportunity Employer.
Organization
Working at Florida State University
One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.
Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.
Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.
Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.
Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.
With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.
Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.
Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.
At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.
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