Facilities Service Center Coordinator

Classification Title:

Operations Manager I

Classification Code:

AH75

Pay Grade:

GEN08

Subject to Drug/Alcohol Testing Guidelines:

No

Subject to Credit Check:

No

Internal Title:

Facilities Service Center Coordinator

Department:

Facilities Planning & Management

Position Type:

PCLS - Slotted Classified

Full or Part Time:

Full-Time

Basis:

12 mo.

Hours per week:

37.5 hours per week

Normal Work Schedule:

Monday-Thursday, 8:00 a.m.-5:00 p.m and Friday, 8:00 a.m. – 12:30 p.m..; schedule may vary based on operational needs

Job Details:

Facilities Service Center Coordinator

Coastal Carolina University is currently accepting applications for the following full-time position: Facilities Service Center Coordinator in Facilities Planning & Management.

How to Apply: Interested candidates may apply online at https://jobs.coastal.edu/postings/123062. Applicants must submit a resume and list of three (3) professional references. Review of applications will begin immediately and continue until position is filled.

Required Qualifications: Bachelor’s degree in business administration, public administration, information systems, facilities management, communications, or a related field; or an equivalent combination of education, training, and relevant experience. Experience in administrative operations, customer service, service center operations, work order management, or enterprise systems.

Preferred Qualifications: Experience in higher education facilities operations; experience with AssetWorks AiM and/or ReADY Request; experience supervising student or part-time employees; experience developing reports, dashboards, procedures, or training materials; and experience supporting maintenance, custodial, grounds, utilities, construction, or event-support operations.

Duties include, but are not limited to:

• Manages daily Facilities Service Center operations; receives requests by phone, email, walk-in, and ReADY Request; evaluates urgency and completeness; creates, categorizes, prioritizes, routes, and follows up on work orders; coordinates routine and urgent communications; and resolves or escalates customer concerns.
• Serves as the departmental administrator and subject matter expert for AssetWorks AiM and ReADY Request; maintains workflows, request types, routing rules, user access, and system data; conducts quality-control reviews; troubleshoots issues; coordinates system enhancements; and develops user guidance and training.
• Monitors work order status, backlogs, response and completion trends, data quality, and service performance; prepares recurring and ad hoc reports and dashboards; researches discrepancies; supports operational planning; and recommends improvements to work management processes.
• Recruits, hires, trains, schedules, supervises, and evaluates student employees; assigns work; reviews time records; provides coaching; establishes coverage; and ensures compliance with University policies, customer service expectations, and confidentiality requirements.
• Develops and maintains service center standard operating procedures, scripts, knowledge resources, training materials, and customer communications; collaborates with Facilities units and campus partners to improve service delivery and customer understanding.

Operations Manager I (AH75/61121508/FTE-S01217P), full-time position with benefits. SC State Pay Band: GEN08. Salary range: $46,206.00 (minimum) – $62,322.00 (midpoint). Normal work hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 12:30 p.m. Must be flexible to meet the special scheduling needs of the university.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 12,000 students from 48 states and 53 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences.

The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active-duty wartime or campaign badge veteran, or other “protected veteran,” as defined by law. Coastal Carolina University is an EO/AA employer.

Required Qualifications:

Bachelor’s degree in business administration, public administration, information systems, facilities management, communications, or a related field; or an equivalent combination of education, training, and relevant experience. Experience in administrative operations, customer service, service center operations, work order management, or enterprise systems.

Preferred Qualifications:

Experience in higher education facilities operations; experience with AssetWorks AiM and/or ReADY Request; experience supervising student or part-time employees; experience developing reports, dashboards, procedures, or training materials; and experience supporting maintenance, custodial, grounds, utilities, construction, or event-support operations.

Knowledge, Skills & Abilities:

Demonstrated ability to communicate professionally, manage competing priorities, and maintain accurate records. Knowledge of customer service practices, office administration, work order processes, records management, and data quality principles. Skill in written and verbal communication, problem solving, conflict resolution, training, report preparation, and use of Microsoft 365 and enterprise information systems. Ability to learn and administer complex software; interpret and prioritize service requests; analyze data; exercise sound judgment; maintain confidentiality; work independently; collaborate across functional areas; and provide effective supervision and development for student employees.

Posting Number:

FTE-S01217P

Number of Vacancies:

1

Desired Start Date:

11/02/2026

Job Open Date:

11/03/2026

Open Until Filled:

Yes

Quicklink for Posting:

https://jobs.coastal.edu/postings/123062