Executive Director, Auxiliary Services

Job Title: Executive Director, Auxiliary Services
Location: LSC-System Office
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 45474
Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For®

Lone Star College System is proud to be recognized as a Great Colleges to Work For® institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-System Office

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Lone Star College System Office employees are based at one of two System Office locations: The Woodlands and University Park. Both are sites for multiple administrative departments and systemwide training programs.

The address is 5000 Research Forest Drive, The Woodlands, TX 77381. All applicants must reside in Texas.

Job Description

PURPOSE AND SCOPE:

The Executive Director, Auxiliary Services performs complex and highly advanced work directing strategic operations and planning for auxiliary, hospitality-focused, and other services. This role provides executive oversight and financial leadership for the System's auxiliary business portfolio, including but not limited to café and food services outlets, beverage and snack vending, bookstore operations and related programs, conference and event services, shared contracted services, and other auxiliary service units as identified and developed.

ESSENTIAL JOB FUNCTIONS:

1. Directs strategic planning for auxiliary services, fostering student success, generating revenue for scholarships, and selects, supervises, trains, develops, and evaluates auxiliary services management and support staff. Researches and analyzes data to make informed decisions and recommendations in context of strategic planning and operational improvements
2. Develops and recommends business terms for vendor contracts and facility use agreements; participates in solicitation and negotiation in coordination with Procurement and division leadership; and administers and manages awarded contracts for auxiliary services, ensuring compliance with contract terms and achievement of operating and financial performance standards
3. Holds financial accountability for the auxiliary services portfolio, including budget development and oversight, revenue growth, cost containment, forecasting, and variance analysis
4. Identifies, develops, and recommends strategic partnerships, including public-private partnerships, that expand service offerings, improve value to students and employees, and generate new revenue streams
5. Establishes, monitors, and reports enterprise-wide key performance indicators tied to financial results, service delivery, contract compliance, and customer satisfaction; presents findings and recommendations to executive leadership. Provides oversight and management of daily operations across all auxiliary units through subordinate managers, ensuring service quality, operational efficiency, and consistency of the customer experience across campuses
6. Directs conference and event services operations, including facility scheduling and utilization, event booking and pricing strategy, catering and audiovisual service coordination, client relations, and risk and liability management, ensuring these venues generate year-round revenue and serve as a point of connection between the System and the community at System Office-The Woodlands
7. Collaborates with System leaders to align departmental operations and systems with functional and strategic needs, keeping abreast with industry Auxiliary Service practices, rules, and regulations
8. Acts as a liaison between administrative offices, colleges, and services providers, ensuring seamless communication and collaboration. Receives and responds to complex and confidential inquiries while managing inquiries and requests related to auxiliary operations
9. Directs auxiliary-related space, including retail, service, and event venue planning, renovations, and capital improvements
10. Ensures compliance with state and federal laws, System policies, and divisional directives within Auxiliary Services
11. Directs marketing, communication, web and digital promotion, and customer service initiatives for assigned auxiliary services to drive participation, satisfaction, and revenue
12. Develops activities, policies, and procedures that promote the System's community and facilitate efficient operations. Executes new operations within Auxiliary Services to address the evolving needs of the System
13. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of principles and practices of strategic planning, business development, and enterprise operations for higher education auxiliary services
• Knowledge of federal and state law, Board policy, System procedures, and divisional directives related to auxiliary services and procurement
• Knowledge of budget planning and development, financial modeling, forecasting, revenue analysis, and profit and loss management, including the ability to analyze financial data and translate results into actionable business decisions
• Knowledge of contract solicitation, negotiation, administration, and performance management, including competitive procurement processes and the ability to negotiate and manage large-scale, high-value vendor relationships and complex service agreements
• Skill in written and oral communication, including public speaking and executive-level presentation and the ability to handle complex and confidential matters with discretion and professionalism
• Knowledge of advertising, marketing, promotion, web and digital marketing, and customer experience strategies for retail, dining, event, and service operations
• Knowledge of conference and event services operations, including facility scheduling, event pricing and booking practices, catering coordination, and associated risk and liability considerations
• Skill in critical thinking, problem-solving, and sound decision-making under competing priorities
• Ability to plan and implement effective, public relations and college advancement strategies
• Ability to research and analyze data in order to make recommendations for strategic planning and operational improvements
• Ability to lead, supervise, and develop cross-functional teams and drive organizational change, and build and sustain effective working relationships with internal and external stakeholders at all organizational levels

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 7 years of related experience, or an equivalent combination of education and experience

• At least 3 years of supervisory or management experience, including responsibility for professional staff

• Experience managing operating and/or revenue budgets and third-party service contracts

PREFERRED QUALIFICATIONS:

• Master's degree, preferably in business administration, finance, hospitality, public administration, or a related field

• Experience in higher education auxiliary services, finance and management or a related field

• Experience negotiating and administering high-value vendor contracts or public-private partnerships

• Experience successfully leading revenue-generating business lines within a multi-campus or multi-site organization

• Experience with retail strategy or space planning supporting auxiliary operations

• Experience directing conference, event, or hospitality venue operations, including revenue generation from external clients

• Certified Auxiliary Services Professional (CASP) or equivalent credential

Salary

Hiring salary range is $96,107.00 - $110,523.00

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on `My Activities¿ at the top of the page. Under My Cover Letters and Attachments you will click on `Add Attachment.¿ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are long term postings. To ensure you are receiving notifications on your application(s), you will need to opt into receiving system-generated notifications on your applicant profile.

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.