Academic Program Specialist, Towson Learning Network

Employer: Towson University
Location: Towson, MD

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Responsibilities and Duties

Collaboratively works with the Admissions office, department chairs, program directors and administrative assistants, organizes and implements the off-campus student registration process, including the collection of course details, data entry into CLSS/Peoplesoft, registering students, and communicating with students. This process includes proofing course details transferred from CLSS to Peoplesoft, verifying class rosters, and adding/dropping students in Peoplesoft as requested. Prepares, monitors and analyses spreadsheets and student data related to student and partnership invoicing under the direction of the coordinator of operations. Providing support for students in solving individual registration issues, such as registration eligibility, financial account status, health and conduct-related service indicators. Course details, including billing are compared to each program's contractual partnership agreement and Sequence of Course document to verify all are in compliance with TU and partner's policies.

Assists in the maintenance of the TLN custom share drive, and maintains critical TLN documents used to verify billing, programs and courses are in compliance with MOU agreements and off-campus contractual partners. Verifies data from program files, electronic files and CLSS/PS are in sync and in compliance with MOU and program's Sequence of Course document.

Creates and maintains program folders and data charts of all off-campus courses for the purpose of tracking site compliance with accreditation standards, program analysis connected to enrollment and revenue projections, marketplace and workforce trends, and programmatic needs.

Monitors and analyzes off-campus courses in CLSS/PS and communicates directly with the TLN Operations Coordinator in order to identify potential problems and solutions related to variable start and end dates, and other issues related to non-traditional scheduling which includes troubleshooting and solving complex issues related to the use of off-campus locations and meeting Middle States and other accreditation and compliance standards.

Analyzes, monitors, and reports to the TLN Operations Coordinator and Compliance Manager whether required minutes of instruction are attached to courses, and whether they are held at Middle States approved locations.

Collects and compiles data, and other information for the TLN Strategic Plan. Participates with the TLN exempt staff in the analysis of the data in order to develop strategic goals and strategies based on data driven needs of external and internal constituencies.

Other duties as assigned include, but are not limited to analyzing workflow each semester and working collaboratively with the TLN team to plan accordingly to meet ever-changing, market-driven program needs.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications and Skills
Required Qualifications:

Bachelor's degree.

One year’s experience in administrative staff work.

General knowledge of business English, spelling, and grammar. General knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information. Skill in performing basic mathematical computations. Ability to present statistical material in table, chart, or graph form. Ability to plan, organize, and prioritize multiple tasks and assignments. Ability to handle confidential and sensitive matters with tact and discretion. Ability to communicate effectively orally and in writing. Ability to understand and follow oral and written instructions. Ability to establish and maintain effective working relationships. Ability to operate computers and other office equipment. Ability to train, supervise, and evaluate personnel.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications:

Proficiency in Excel, PeopleSoft/CLSS, Salesforce, ImageNow, OU (Omni Update) Campus and SharePoint.

Experience in higher education and public-school setting.

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Nov 2, 2026

Towson Campus Towson University (TU; www.towson.edu) was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330 rolling green acres and is 10 miles north of Baltimore, 45 miles north of Washington D.C., and 95 miles south of Philadelphia. The town of Towson, MD. has a population of approximately 52,000, with tree-lined streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.