Admission Concierge Guide

As an admission concierge guide, you will play a vital role in both in-person and virtual recruitment efforts, such as LivePerson shifts and virtual information sessions. You’ll also provide coverage for summer programs and other admission events.

To support the admission team, you’ll:

• Identify and recruit high-quality students for all locations and market segments
• Build and create networking opportunities with teachers, counselors, students, parents, and alumni through prospect outreach and individualized attention
• Maintain prompt follow-up communication with prospective students to provide information and answer questions about the university and the admission process
• Use the university's web chat tool to maximize outreach across all SCAD locations and support the virtual recruitment team with Liveperson shift coverage
• Ensure the highest proportion of right-fit students complete their applications and fully understand the opportunities at SCAD

As a concierge guide, you’ll:

• Meet with prospective visiting students, lead university tours, attend all SCAD Days, and participate in special events as needed
• Actively participate in admission training sessions and stay current with university policies, events, accolades, and programs of study
• Develop a strong partnership with admission advisers to involve them in recruitment activities and regularly provide leadership with feedback and ideas
• Occasionally travel to represent the university to prospective students at school-specific events, information sessions, and similar events
• Maintain flexibility throughout the recruitment year to support institutional and personal growth

Candidates should have:

• Advanced communication and customer service skills

Minimum qualifications:    

• Bachelor’s degree
• Ability to work Tues.–Sat.
• Ability to travel as needed

Travel required:

• 10–20%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.      

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.