Internal Posting Business Services Coordinator FS9929

Campus

OSU-Oklahoma City

Contact Name & Email

Pam Mathis , pam.mathis@okstate.edu

Work Schedule

Office hours of operation are Monday through Thursday, 8:00 am-6:00 pm, Friday 8:00 am-5:00 pm. with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$19.08 - $19.84 Hourly

Special Instructions to Applicants

Internal Posting, For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Assists Bursar with office operations and is accountable for office when Bursar is unavailable. Responsible for reconciling and maintaining campus accounts receivables and general accounting tasks to ensure proper internal controls are utilized and accounting principles are followed. Performs cashier duties daily and assists students, faculty and staff when needed.

Required Qualifications

Education

Completion of some college or business-related courses with emphasis in Accounting.

Experience

• 2-3 years’ experience in a bookkeeping and/or financial atmosphere.
• 1-2 years cashiering experience.
• 1-2 years’ experience working in an office manager or related position.

Knowledge, Skills, and Abilities:

• Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public/student contact.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook).
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• Ability to work independently and also collaborate within a team environment.
• Exhibit problem solving skills beyond a set of instructions and adapt to changes when necessary.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Ability to use analytical and critical thinking skills to interpret written policies and procedures.
• Ability to perform basic math functions.
• Experience and confidence speaking in front of students/customers.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Essential Job Functions:

1. Manage Accounts Receivable functions including, but not limited to:

• Oversees coordinating and processing the invoicing, billing, and receipt of payments for all third-party contracts, including military tuition assistance programs and veteran educational benefits.
• Reconcile student, third-party sponsorship, military, Veterans Affairs (VA), and other receivable accounts to ensure accuracy, internal controls, and audit compliance.
• Research student account history and resolve discrepancies, billing issues, and payment inquiries.
• Monitor outstanding balances and assist with collection efforts in accordance with institutional policies and procedures.
• Process account adjustments, refunds, payment reversals, and related transactions as authorized.

2. Assist with cashier duties when needed, including, but not limited to:

• Receive payments and process financial transactions accurately and timely.
• Cash checks and process departmental deposits according to established procedures.
• Balance cash drawers, terminals, and payment systems daily.
• Assist with front-line customer service for students, faculty, staff, and external customers.
• Other assistance as needed.

3. Assist Bursar as needed with departmental operations and accounting functions, including:

• Support special projects, reporting requirements, audits, reconciliations, and operational initiatives.
• Compile and maintain financial records and supporting documentation.
• Assist with process improvements that enhance efficiency, compliance, and customer service.

4. Maintain knowledge of and follow OSU and OSU-OKC policy regarding collection of student fees, student refunds, disbursements of financial aid and all other Business Office functions.

5. Banner data entry as required.

6. General accounting duties as assigned.

7. Assist students, faculty and staff as needed.

8. Assist with the Business Services email, by responding, forwarding, etc.

9. Completes all mandatory training and participates in a minimum of two professional developments each year.

10. Perform other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Preferred Qualifications

• Associates degree in accounting or business preferred.
• Experience with Accounts Receivables – specifically the process of reconciling accounts and internal controls.
• Experience with multiple work assignments.
• Experience in a high traffic position that involved cashiering and financial transactions with a high level of customer service expectations.
• Previous higher education experience.

Working Conditions:

• May be required to work extended hours during designated heavy enrollment time.
• Must be able to work flexible hours to include some nights and weekends.
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

Physical Requirements:

• Must be able to handle a high-volume position with frequent movement from desk to counter.
• Duties require extended periods of sitting, talking and listening.
• Duties require extensive use of computers, telephone and other office equipment.
• Requires possible lifting of up to 25 lbs. (If an object weighs more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.