End User Computing Spec I

End User Computing Spec I

Job No: 541895
Work Type: Full Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department: 15010000 - DCP-DEAN'S OFFICE

Job Description
Classification Title:

End User Computing Spec I

Classification Minimum Requirements:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Job Description:

Helpdesk Role
-Monitor helpdesk for incoming tickets and proactively communicate with customers.
-Answer incoming help desk calls and create service tickets as needed.
-Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
-Create and maintain DCP IT documentation used to track projects, issues, and document processes.

Computer and Peripheral Support
-Install new or existing computers and peripheral equipment for customers.
-Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
-Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
-Assist DCP departments with IT equipment relocation.

Operating Systems and Software Support
-Install, configure, and troubleshoot Windows and Mac operating systems.
-Install, troubleshoot, and resolve issues with various software.
-Communicate with 3rd party vendors to troubleshoot as needed.

Enterprise Management Tools
-Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
-Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
-Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.

Other Duties as Assigned
-Perform college-wide equipment inventory as directed by the IT Supervisor.
-Provide IT-related reports to the IT Supervisor as needed.
-Develop basic user guides for common tasks.
-Other duties assigned by the IT Supervisor or college leadership.

Expected Salary:

$20.59 - $23.95/hour

Required Qualifications:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Preferred:

-CompTIA A+, or equivalent certification.
-Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues.
-Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune.
-Experience with Windows and Mac operating systems in an enterprise environment.
-Demonstrated excellence in customer service, both in-person and over the phone.
-Ability to effectively create and maintain documentation.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No

Applications Close: 13 November 2026

To apply, visit https://explore.jobs.ufl.edu/en-us/job/541895

Our Commitment:
The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.









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