Resident Relations Associate

Main Work Location: Historic Stanford Campus

Work Arrangement: Hybrid (2 days minimum on-site as assigned by manager)

Budgeted Salary Range: The expected pay range for this positions is $48.36 to $52.88 per hour. 

Faculty Staff Housing (FSH) is a small, high-impact unit within the Office of the Vice Provost for Faculty Advancement. FSH administers Stanford’s housing programs, which provide eligible faculty and executive staff with favorable loan products and lower-cost ownership options, and provide Stanford affiliates with rental apartments and homes at rents below the surrounding market. The unit also advises existing homeowners on Stanford land regarding the sale or physical improvement of their homes. Bay Area housing costs are high, and these programs are central to how Stanford recruits and retains top talent.

Position Summary

In addition to the minimum requirements, the following skills and experience are preferred:

Core Duties:

• Design, evaluate, and implement specific day-to-day activitiesfor a commercial SRE unit under general supervision.

• Analyze, coordinate, and perform SRE portfolio-related tasks forall commercial assets. Represent the function on behalf of SRE and actas primary contact.

• Administer functional SRE programs, lease contract complianceand/or property-related encumbrances, working as liaison to correspondwith tenants, lessees, and customers. Handle ongoing requests for leaseassignments, sublease approvals, and other lease issues from initialinquiry to completion.

• Collaborate with internal and external legal counsel to ensurethe standardized implementation of lease policies andprocedures.

• Research, implement, and perform best practices related to assetservices, determine commercially reasonable and market-based positions,ensure a high-quality customer experience, and deliver communicationswith professionalism, judgment, and discretion.

• Manage due diligence activities, disclosures, and transactionclosings. Responsible for organizing, auditing, preparing, andtransferring all asset-related files in adherence to establishedpolicies and contract obligations.

• Manage all aspects of real property taxation, including paymentof tax bills; assemble information necessary for filing annual collegeexemption forms under general supervision. Ensure accurate filing andhistorical record-keeping of tax-related documents.

• Compose and draft documents, reports, and presentations. Analyzeand review material and synthesize pertinent information. Create,maintain, and ensure accuracy of content in presentations, collateralmaterials, social media, and websites.

• Hire and oversee vendors, assign and commit resources to SREprojects.

Minimum Education:

Bachelor’s degree in business administration or related discipline,or an equivalent combination of technical education, training, andexperience.

Minimum Experience:

Three years of related, progressively responsible experience.

Knowledge, Skills and Abilities:

• Demonstrated ability to prioritize own work andmulti-task.

• Demonstrated excellent organizational skills.

• Demonstrated ability to take initiative and ownership ofprojects.

• Ability to communicate effectively both orally and inwriting.

• Ability to independently exercise sound judgment in makingdecisions.

• Demonstrated experience working independently and as part of ateam.

• Relevant subject matter knowledge.

• Ability to direct the work of others, for jobs requiringsupervision.

Certificates and Licenses Required

Notary required