Residence Life Coordinator

Hofstra University is nationally ranked and recognized as Long Island’s largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it’s a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We welcome applications from individuals of all backgrounds and experiences and are committed to building a diverse and inclusive community.

Residence Life Coordinator

896364

Administration

Residential Life

Full-Time

Reporting directly to the Senior Associate Director within the Office of Residence Life, the Residence Life Coordinator is responsible for the smooth and efficient operation of all housing processes as students utilize the online system to secure, change, and cancel housing. They are also responsible for providing exceptional customer service to students and staff as they align with university policies and procedures, and overseeing the updating and review of residence life-related content, such as the Residence Life website, move-in brochures, housing selection materials, dining dollars contracts, and living agreements. This role also involves ensuring all housing data is seamlessly integrated with other campus systems. As a member of the Residence Life team, this position is expected to work some nights and weekends to assist with campus events.

Responsibilities include, but are not limited to:

• Maintains dashboards within the StarRez housing database to facilitate reconciliation of data between multiple university software.
• Reviews billing to ensure accuracy related to housing and dining charges.
• Regularly reviews and updates all information on the Residence Life website.
• Manages, updates and distributes any housing-related communications.
• Oversees the annual housing selection process, acting as the primary point of contact for students and ensuring students have access to all needed materials.
• Oversees weekly building occupancy and swipe reports.
• Reviews and updates the Dining Dollars contract and acts as a backup for the dining dollar plan reviews on student’s account.
• Creates reports from StarRez and Banner for various stakeholders, including Residence Life leadership and other campus partners.
• Assists in the training of staff in using StarRez effectively and ensures compliance with system protocols.
• Creates and maintains process narratives relevant to all housing operations including the living agreement for on-campus students.
• Assists with data collection and analysis to evaluate the effectiveness of housing operations and housing trends within the industry; maintains housing exception codes.
• Acts as liaison between Residence Life and other university partners such as Athletics, Student Access Services and Student Financial Services.
• Performs other related duties as assigned.

• Bachelor’s degree required.
• 2-3 years of experience in residence life or housing operations with a proven record of managing housing assignments.
• Strong working knowledge of software platforms including StarRez and Ellucian Banner or similar platforms.
• Strong experience with all Microsoft applications.
• Strong attention to detail and ability to manage complex processes.
• Ability to work collaboratively with staff, students, and external stakeholders.
• Ability to troubleshoot and resolve technical issues related to housing software and other systems.

• Master’s degree in Higher Education or a related field preferred.
• Experience working with website content management and electronic communication tools.

Open Until Filled

06/25/2025

Hofstra University is an equal opportunity employer and is committed to extending equal opportunity in employment to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, physical or mental disability, marital or veteran status or any other characteristic protected by law.

$64,350