Assistant Director, Student Success

Employer: Valencia College
Location: Orlando, FL

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Position Number:

SE1313

Position Title:

Assistant Director, Student Success

Job Type:

Staff

FT/PT:

Full-Time

Employee Class Description:

P1-Staff exempt

General Position Description:

Under the leadership of the Director of Student Success, this position is responsible for training, managing, and evaluating the student success coaches on assigned campuses. Supports the development and implementation of departmental operational procedures. Partners with leadership in the design, implementation, and evaluation of coaching outcomes and systems.

Flexible Work Arrangement:

Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.

Grade:

2032

Exemption Status:

Exempt

Posting Number:

S4187P

Location(s):

Kissimmee, FL 34744 - Osceola Campus

Proposed Work Schedule (Please note hours subject to change based on business needs):

Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional evenings required to support events and other student engagement activities. This is an exempt position that may require working beyond a standard 40-hour workweek, including evenings and occasional weekends, based on departmental needs.

Number of Vacancies:

Posting Start Date:

10/26/2026

Posting End Date:

11/09/2026

Open Until Filled:

Quicklink for Posting:

https://valenciacollege.peopleadmin.com/postings/44156

Salary Range:

$56,653 - $63,735

Description of Job Function:

1. Provides co-leadership in developing strategies to improve students’ experience, persistence, retention, and graduation.

2. Hires and supervises assigned student success coaches. Guides, evaluates, and distributes work.

3. Collaborates with the Student Success Leadership Team to coordinate and implement standard operating procedures to ensure consistent and quality coaching services across the college.

4. Assesses staff use of technologies, coaching tools, and dashboards, as well as established metrics such as student engagement, student persistence, graduation, and transfer readiness. Trains and supports staff on use of technology and tools.

5. Ensures that there is appropriate staff coverage to support a variety of service delivery models, such as group, one-on-one, and online coaching.

6. Works with college-wide student success coaches to ensure consistency of coaching practices, communication plans, and proactive strategies.

7. In partnership with the Director of Student Success, reviews survey results to ensure continuous improvement of coaching curriculum and student learning outcomes.

8. Analyzes data, produces reports and makes data-informed decisions that support coaching and college goals.

9. Develops new student onboarding programs and activities. Manages schedules to ensure training and coverage.

10. Serves as liaison to academic departments and other stakeholders. Participates in academic and student affairs meetings.

11. Participates in ongoing training and professional development to maintain knowledge on current program, career and occupational trends, as well as college policy and procedures.

12. Performs other related duties as assigned.

Drivers License Requirement:

Not Applicable

Required Minimum Education:

Bachelor’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Other Required Qualifications:

Two (2) years of progressively responsible experience in academic advising/coaching; experience in a team lead capacity or leading others.

Knowledge, Skills and Abilities:

1. Ability to lead, supervise, and develop assigned staff.

2. Knowledge of college career and academic programs.

3. Knowledge of strategies and methodologies related to academic coaching or advising and career advising.

4. Skill in the use of personal computers and related office software, including Microsoft Word, Excel, and Power Point.

5. Skill in effectively communicating, interpersonally, orally, in writing, and through group facilitation.

6. Ability to organize work, prioritize effectively, and manage multiple projects simultaneously.

7. Ability to research the educational policies and graduation requirements of any college or university.

8. Ability to collaborate with other college departments to resolve issues to full resolution.

General Working Conditions:

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

The winner of the inaugural Aspen Prize for Community College Excellence, Valencia College is one of the largest community colleges in Florida, teaching more than 76,000 students annually.

But it's our quality of education, not size, that truly makes us great. Our Honors program is viewed by the National Collegiate and Southern Regional Honors Council as one of the exemplary programs in the nation. The Orlando Sentinel dubbed our fine-arts faculty one of the best in the region, and director Steven Spielberg called our film program one of the best anywhere. But the opinions that matter most are those of our students, and 92% say we met or exceeded their expectations on overall quality of education.

We strive to ensure that equal access to higher education belongs to everyone, because the future does, too.

We stand in the gap between what is and what can be. We pave a path to true potential. Whether it’s helping students land a dream job or continue on to the university of their Dreams, we do everything in our power to make that possible for each and every one of our students.

Recognized as one of “The Great Colleges to Work For” by the Chronicle of Higher Education, we understand the importance of fostering a collaborative environment that encourages teamwork, creativity and the achievement of a true work/life balance.

At Valencia College, it’s more than just a job. We’re committed to helping our students reach their full potential by providing them with the right opportunities, the right tools and the right support. And that begins with recruiting the right talent.

We seek leaders. Inspirers. Motivators. Educational enthusiasts, passionate optimists and experienced realists. Individuals who not only believe in our students, but will help our students believe in themselves.

Valencia College has convenient locations throughout Central Florida and easily accessible by local freeways, expressways, and surface streets. But the convenient commute is just part of the appeal. With beautiful year-round weather, endless entertainment and dining options, and world-famous attractions, there's no shortage of incredible ways to spend your spare time.