Web Experience Strategist

Under direct supervision, coordinate the planning, maintenance, andaccessibility of Stanford owned and generated website content andcontent-related services. Partner with clients/groups to ensure thelayout, positioning, navigation, and look and feel of content isconsistent across the organization.

Core Duties:

• Using established standards, coordinate and oversee the editorialand quality assurance process. Identify and communicate issues andfeedback to content creators and/or clients based on understanding ofthe editorial process.

• Ensure new pages are user friendly, link properly and seamlesslywith existing pages, and navigate easily by using a manual process orweb-based tool. Read and analyze results from process review, typicallyusing established standards. Ensure consistency across branding,university/department standards, and accessibility compliance issuesutilizing university standards.

• Gather information by surveying or meeting directly withclients/groups to maintain existing content and/or to develop newcontent. Provide documentation on the website building process andprovide instruction to clients so that they can update their ownwebsite.

• Answer questions from site visitors, or redirect messages to theappropriate person(s).

• Optimize web content for end user performance. Work may includereformatting text, assuring hyperlink integrity, transferring andtranslating files, and posting of new material to the page involvingHTML scripting. May maintain web site content and informationflow.

• Using the content management system (CMS), provide provisioningby copying templates, granting permissions and access to assist inbuilding the underlying web site platform(s) for new and migratingwebsites. Consult with clients to understand the needs to recommend andconfigure the CMS. Perform website administration, such as providingtemplates and managing access and workflows.

• Find, diagnose, and fix content problems, including broken links,typographical errors, and formatting inconsistencies.

• Work with developers, designers, and users to develop highlyfunctional user interfaces for web-based applications through ad hocsurveys and client interviews to determine user requirements. Receivefeedback on quality of interfaces to ensure user ability meetsrequirements. Collaborate with designer to make updates

• Monitor system health, security services, and system proceduresand notify appropriate parties of incidents/issues.

Minimum Education and Experience:

Bachelor's degree and three years of relevant work experience or acombination of education and relevant experience.

Knowledge, Skills and Abilities:

• Excellent oral and written communication and interpersonalskills.

• Clear understanding of web standards and usabilitymethods.

• Ability to present ideas in business-friendly and user-friendlylanguage.

• Familiarity with web publishing tools.

• Working knowledge of HTML, CSS, XML, and related web sitedevelopment technologies and software.

• Knowledge user experience and information architecture.

• Have understanding of software application architecture andrelational database technology

• General knowledge of office applications.