Complex Director

Job Summary

The Complex Director (CD) is responsible for the residential life operations of one or more residence halls. The CD is responsible for maintaining a safe and supportive living environment that promotes student success, personal development, and community engagement. This position includes educational, supervisory, and administrative responsibilities that support student involvement, academic achievement, and effective residence hall operations. Due to the unique nature of this live-in position, the appointment is offered through a renewable contract of up to four years, with each contract term ending on July 15. Staff members will be asked each March to indicate their commitment for the following academic year. Individuals hired mid-year may be offered an initial contract period that extends to the next July 15 contract end date.

Special Note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

Essential Job Functions

Staff Selection & Development:

• Recruit, train, supervise, schedule and evaluate RA and desk assistants.
• Conduct regular staff meetings, individual development meetings, and training sessions.
  
• Manage duty schedules and support staff recruitment and selection processes
  
• Assist with student staff recruitment and selection processes.
  

Student Engagement and Community Management:

• Support student engagement initiatives and residence life programming.
• Advise the Residence Hall Association and assist with leadership development activities.
  
• Maintain an active presence within assigned residential communities.
  
• Adjudicate students conduct matters and assist with conflict resolution.
  
• Manage residence life communications, including social media outreach.
  

Residence Hall Administration and Operations:

• Oversee day-to-day operations of assigned residence halls.
• Maintain occupancy records, conduct documentation, and administrative reports.
  
• Coordinate hall openings, closings, room assignments, and room changes.
  
• Ensure compliance with departmental policies, procedures, and reporting requirements.
  
• Participate in departmental committees and professional staff meetings.
  

Facilities and Safety Management:

• Conduct facility inspections and identify maintenance, safety, and security concerns.
• Coordinate work orders and communicate with Facilities Management regarding repairs and maintenance.
  
• Conduct key audits and maintain building access accountability.
  
• Assist with fire drills, emergency preparedness activities, and risk management initiatives.
  

Crisis Response and Departmental Support:

• Participate in a 24-hour on-call rotation and respond to student emergencies, crises, and critical incidents.
• Provide guidance and support to students, families, and staff during emergency situations.
  
• Assist with summer housing operations, orientation programs, conferences, and special projects.
  
• Support emergency evacuation procedures, including severe weather and hurricane response.
  
• Perform other duties as assigned.
  

Reside in university-provided housing as a condition of employment.Maintain availability to respond to emergencies and operational needs outside of standard business hours.
Minimum and Desired Qualifications

Minimum Qualifications:

• Bachelor’s degree in education, counseling, psychology, social work, business administration or related field.
• One year of paraprofessional or professional experience working in higher education residence life.

Desired Qualifications:

• Master’s degree in College Student Personnel or higher.
  

Supplemental Information

Key Competencies:

• Supervision and leadership
• Crisis Response and Risk Management
  
• Community Development and Student Engagement Operational and Administrative Effectiveness Communication and Relationship Management
• Occupancy and Facilities Management
  
• Student development theory and application in residential settings
• Housing & Residence Life operations and best practices
• Crisis response, risk management, and emergency protocols (including evacuation)
• Student conduct processes and conflict resolution frameworks
  
• Institutional policies and compliance
• Communication (interpersonal, written, digital and social media)
• Crisis Management and decision making under pressure
• Conflict mediation and resolution
• Organization and time management
• Ability to effectively recruit, supervise and develop paraprofessional staff
• Ability to respond calmly and appropriately to crises and emergencies
• Ability to build engaging residential communities
• Ability to apply policies fairly while maintaining a student-centered approach
• Ability to manage multiple responsibilities in a dynamic, live-in environment

Physical Requirements:
Moderate physical activity. It can require handling objects of average weight up to 30 lbs. or standing and/or walking for more than 4 hours per day. Willingness to work a flexible schedule, which may include evening and weekend hours as required and emergency management and crisis management. Position will assist with the evacuation process of residence students to an off-site location for tropical storms or hurricanes. Must be able to remain stationary, often standing or sitting for prolonged periods. Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Moving about accomplishing tasks or moving from one worksite to another.
Communication with others to exchange information.

Job Conditions:

• Requires frequent work during extended, irregular, and nontraditional hours.
• Requires flexibility to work extended and irregular hours, including evenings and weekends.
• Work schedule may include frequent extended hours and irregular work periods.
• Position requires availability to work long and irregular hours as operational needs dictate.
• Requires frequent evening, weekend, and extended-hour commitments.

Who We Are:
Home to more than 18,000 students, Lamar University is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 120-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University strives to educate leaders, demonstrate excellence in student learning and career readiness, and pursue research with relevance.

Lamar University is committed to fostering an environment of teamwork where all students, faculty, and staff can learn, work, and become a part of our community.

Benefits:

• Health, dental & vision insurance
• Life insurance
• State of Texas Retirement plans
• Tuition covered at 100% for employees, spouses and/or eligible dependents
• Paid time off – vacation, sick, and holidays

To see more information about the available benefits, please visit: Benefits - Lamar University

Lamar University is An Equal Opportunity Employer

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.