Dean, Student Success

Job Title: Dean, Student Success
Location: LSC-Online
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 45443
Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For®

Lone Star College System is proud to be recognized as a Great Colleges to Work For® institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-Online

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Lone Star College-Online is the fully online college of Lone Star College System, providing students across Texas with flexible access to high-quality education designed to fit their lives and goals.

Through online degree and certificate pathways, LSC-Online connects students with engaging instruction, dedicated support services, and opportunities to build the knowledge and skills needed to advance their education and careers, all with the flexibility of learning online.

Digital Learning. Accelerated.

LSC-Online is located at 20515 SH 249, Houston, Texas 77070. Online course enrollment is currently available to students living in Texas. Applicants for employee programs must reside in Texas.

Job Description

PURPOSE AND SCOPE:

The Dean of Student Success is the senior academic and student affairs leader responsible for the design, delivery, and continuous improvement of holistic student success operations at LSC-Online. Reporting to the Chief Academic and Innovation Officer (CAIO), the Dean leads all student-facing services ' including academic advising, tutoring, early alert, stop-out recovery, and completion support ' with a relentless focus on credential completion for fully online students. This role is central to LSC-Online's Credit Momentum initiative, Velocity Term strategy, and co-curricular support infrastructure, ensuring that every enrolled student has the academic, financial, and personal support needed to reach their educational goal. The Dean operates with urgency, data literacy, and deep commitment to serving adult learners, first-generation students, and historically underserved populations in a fully digital learning environment.

ESSENTIAL JOB FUNCTIONS:

1. Leads the design, implementation, and evaluation of a comprehensive student success model for LSC-Online, integrating academic advising, financial aid literacy, tutoring, career exploration, and mental health navigation into a seamless, digitally delivered student experience
2. Develops and executes data-informed early alert and intervention strategies that identify at-risk students before stop-out occurs, deploying targeted outreach, caseload-based advising, and wraparound support
3. Directs the Velocity Compact initiative at LSC-Online, ensuring students understand and utilize financial aid optimization strategies that accelerate full-time enrollment and on-time completion
4. Oversees the Velocity Term and accelerated program student support framework, ensuring success coaching, just-in-time tutoring, and administrative processes are configured to support compressed course timelines
5. Manages and develops a high-performing team of academic advisors, success coaches, and tutoring professionals dedicated exclusively to online student populations
6. Implements proactive, intrusive advising models appropriate for fully online, asynchronous, and accelerated learner cohorts, including students enrolled in CBE, HyFlex, and Validation of Prior Learning pathways
7. Designs and manages stop-out recovery programs that re-engage students who have left LSC-Online without completing a credential, leveraging outreach, financial aid reinstatement, and flexible re-entry pathways
8. Partners with Academic Affairs and the Registrar to develop and communicate degree maps, stackable credential sequences, and guided pathways that reduce time-to-completion and eliminate excess credit accumulation
9. Collaborates with the CAIO, Chief Recruitment and Enrollment Officer, and Director of Academic Operations to align student success programming with enrollment pipeline strategy, academic calendar design, and program development priorities
10. Serves as LSC-Online's primary voice for student success data ' producing regular retention, persistence, and completion reports for the President and system-level leadership, and translating findings into actionable programmatic changes.
11. Ensures compliance with federal and state reporting requirements related to student services, including Title IV financial aid, accreditation standards, and THECB student success metrics under Texas HB 8

12. Communicates with existing and potential students for student activities and other purposes. Communicates with community members regarding community partnerships and events

13. Champions a student-centered, equity-focused culture across all student success operations, with particular attention to the needs of adult learners, working students, and students from historically underrepresented groups.
14. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Expertise in evidence-based student success, intrusive advising, retention, early alerts, stop-out recovery, financial aid literacy, Credit Momentum, and FAFSA optimization
• Advanced skills in student analytics, CRM and early alert systems, LMS platforms, and digital student services, with the ability to translate data into actionable executive and student insights
• Proven leader of high-performing teams with a strong commitment to responsive advising for first-generation, adult, and underserved students
• Exceptional collaborator across academic affairs, enrollment, faculty, and system partners
• Excellent management skills, strong interpersonal and communication skills
• Ability to display personal initiative and autonomy
• Ability to establish strategy and direction for department
• Ability to work independently and in a team environment
• Ability to problem solve and provide team building skills
• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Bachelor's degree and at least 7 years of related experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a management level position

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 7 years of related experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a management level position

PREFERRED QUALIFICATIONS:

• Master's degree

Salary

Hiring salary range is $89,399 - $102,809

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on `My Activities¿ at the top of the page. Under My Cover Letters and Attachments you will click on `Add Attachment.¿ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

The position is designated as fully on site and employees are expected to report to their assigned work location in person.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are long term postings. To ensure you are receiving notifications on your application(s), you will need to opt into receiving system-generated notifications on your applicant profile.

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.