Executive Director, EVP IT Integrated Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Executive Director, EVP IT Integrated Services

Job Profile Title

Information Technology Executive Director

Job Description Summary

The Executive Director, EVP IT Integrated Services, is a new senior leadership role within Information Systems & Computing (ISC), reporting to Penn’s Vice President of Information Technology and Chief Information Officer (CIO) and working closely with the Office of the Executive Vice President (EVP). The inaugural Executive Director will integrate and lead an IT organization that brings together an estimated 40 technology professionals across five EVP divisions (Business Services, Public Safety, Facilities and Real Estate Services, Finance, and Human Resources), finding efficiencies in what can be shared while protecting the specialized capabilities and reliable service each division depends on. The Executive Director also serves as the primary technology partner to the vice presidents of those divisions, as both a strategic advisor and the senior point of accountability for service, including ownership of escalated issues. Working with the CIO and EVP leadership, the Executive Director will establish a high-performing IT organization that delivers secure, reliable, and efficient technology services while strengthening collaboration, resilience, and career development among the team.

Job Description

Job Responsibilities

Building the Integrated Organization

• In partnership with the CIO and the Office of the EVP, bring the IT teams of the EVP divisions together into a single operating organization, building on the strengths and expertise each team brings.
• Establish clear service ownership, roles, responsibilities, and accountability across shared and specialized IT services.
• Determine what is best delivered in common and what must remain specialized, finding efficiencies without compromising divisional capabilities or service reliability.
• Maintain continuity of service as the organization and operating model evolve.
• Partner with Strategic Planning, HR, Communications, and other leaders on organizational transitions and change.

Executive Partnership & Service Accountability

• Serve as as the senior point of accountability for divisional vice presidents on their operational and strategic technology needs.
• Advise divisional leaders as a collaborator and thought leader, translating divisional priorities into technology plans and bringing forward new opportunities.
• Represent divisional needs and priorities in ISC and University IT planning and decision-making.
• Establish clear channels for customer feedback, communication, and issue resolution.

Service Delivery & Technology Operations

• Lead reliable, secure, responsive, and customer-focused technology services for EVP organizations, including applications, infrastructure, cloud, end-user services, networking, data, and technology assets.
• Partner with University IT and ISC leaders to align operations with enterprise technology, security, architecture, and data standards.
• Ensure appropriate operational resilience, continuity, and risk management.
• Use operational and customer feedback to continuously improve service quality and simplify processes.

People & Talent

• Lead and develop IT leaders and staff across the EVP divisions, building a collaborative, accountable, customer-focused culture.
• Strengthen professional development, career pathways, communities of practice, cross-training, and succession planning.
• Build and retain a high-performing, inclusive IT workforce with the skills and capacity to meet current and emerging technology needs.

Financial & Resource Management

• Manage the EVP IT operating budget and ensure effective stewardship of resources.
• Align staffing, services, and technology resources with organizational needs and priorities.
• Identify opportunities to leverage shared capabilities, strategic sourcing, and economies of scale.
• Oversee technology vendors, contracts, assets, and operational expenditures.

Other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, and 10+ years of progressively responsible IT leadership experience, including oversight of technology operations, service delivery, strategic planning, and team leadership; or an equivalent combination of education and experience.
• Demonstrated success leading complex technology functions, managing cross-functional teams, and driving operational excellence in a large and/or decentralized environment.
• Experience as a trusted advisor to vice president-level executives, with the credibility to shape strategy and the service orientation to own issues personally.
• Proven ability to lead organizational change with sound judgment, transparency, and accountability, build high-performing teams, and balance enterprise standards with specialized customer needs.
• Strong knowledge of IT operations, service delivery, infrastructure, applications, cybersecurity, cloud, and emerging technologies.
• Demonstrated ability to improve service quality, operational effectiveness, and organizational resilience.
• Excellent verbal and written communication, listening, facilitation, and relationship-building skills.
• Experience managing budgets, resources, and vendors in a complex organization; higher education experience preferred.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Information Systems and Computing

Pay Range

$170,000.00 - $270,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay