Manager, Customer Services Center

Employer: Georgia State University
Location: Atlanta, GA

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Description

Manager, Customer Services Center

Facilities Management Services

Facilities Customer Services Center

Atlanta Campus

Schedule: Monday - Friday | 7:00 AM - 5:15 PM

These are exciting times at the Facilities Customer Services Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to apply their expertise and talents to advance our mission of pursuing excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

Facilities Management Services is seeking (1) Manager, Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!

WHAT MAKES The Facilities Customer Services Center A GREAT PLACE?

· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

· A knowledge-sharing organization that works collaboratively with diverse partners.

· Professional development opportunities and mentorship

· A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The ideal candidate performs high-level support for the Customer Service Center. In addition to supporting the department, assignments will generally fall into one of the following groupings, although overlapping of duties might occur as needed:

Manages, organizes, and supervises all functions of the Facilities Customer Service Center.
Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
Manages Facilities service requests.
Maintains work order requests.
Supervises move and FMR requests.
Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns.
Maintains uniform records for downtown.
Other duties as assigned.

Qualifications - External

Minimum Requirements:

Bachelor's degree and one year of supervisory experience in construction, maintenance, HVAC, or repair trades; or high school diploma or GED and five years supervisory experience in construction, maintenance, HVAC or repair trades; or a combination of education and related experience.

Preferred Hiring Requirements:

Ability to supervise and direct the work of others.

Ability to communicate effectively verbally and in writing.

Knowledge of customer service principles and standard operating procedures.

Ability to analyze and report data.

Knowledge of facilities, equipment, maintenance, and custodial standards.

Exceptional organizational and record-keeping skills.

Qualifications

Bachelor's degree, and three years of supervisory experience combination of education and related experience.

College/Business Unit
Open until filled

College/Business Unit: Facilities Management Services
Location: Atlanta Campus
Job Posting: 10/25/26, 11:00:00 PM

Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.

Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.

More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.

The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.

Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.

The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.

The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.