Technical Support Consultant
- Employer
- University of Richmond
- Location
- USA, Richmond, Virginia
- Salary
- $24.26 - $32.14 per hour
View more categoriesView less categories
- Faculty Jobs
- Education
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
SUMMARY:
Service call tickets for customers (Faculty, Staff and Students) with Desktop Computer related issues. Provides field services as required and covers for walk-up help desk or call center as needed. Covers weekend on call responsibilities and also rotates primary duty with other Technical Support Consultants.
Walk-up Help Desk specific: Provides complex technical information systems and technology support to the university community. Resolves complex technical problems and provides functional direction to student employees. Provides support for mobile devices used by faculty, staff, and students. Supports multi-function devices (MFDs), large network printers and desktop printers.
Call Center specific: Provides technology support to the university community. Resolves complex (tier 2 / tier 3) technical problems and provides functional direction to call center staff members and student employees. This position will provide support for Multi-Function Devices (MFDs), large network printers and desktop printers. Provide support for institutionally approved artificial intelligence technologies, including generative AI platforms, AI-enabled features within enterprise applications, and AI-powered productivity tools. Assist faculty, staff, and students with access, basic troubleshooting, configuration, and appropriate use.
WORKING CONDITIONS/PHYSICAL EFFORT:
- Office environment
- May be required to lift and move heavy equipment (30-40 lbs.)
QUALIFICATIONS:
Knowledge, skills & ability:
- Able to work directly, face to face, with customers
- Ability to analyze complex computer problems
- Ability to communicate effectively orally and in writing
- Strong organizational skills
- Able to build a Pentium Class Computer from parts
- A+ Hardware/Operating systems Certification, upon hire
- Able to install, repair and diagnose issues with Printer, Copier, Scanner hardware
Education & experience:
- H.S. Diploma or GED required
- Associate's degree, some college and/or professional technology training preferred
- Less than 2 years Phone Center and Customer Service Center related experience required; and
- Less than 2 years' experience with JAMF JSS management tool, Droid, iOS
and Windows phone OS support, Google Docs, Box, and cloud-based services; Windows and Mac platforms, hardware repairs; Windows and Mac operating system
experience required; and - Less than 2 years Microsoft Software Suite experience preferred; and
- Less than 2 years technical support role with computer help desk preferred; and
- Less than 2 years scheduling, managing budgets, supervisory experience preferred
- 1 year repair experience with Printer, Copier, Scanner Hardware
- Demonstrated understanding of generative AI concepts and the ability to effectively utilize AI-assisted productivity tools in daily work.
WORK SCHEDULE:
- Full-time; Nonexempt
- 10:30am-7:30pm Monday through Friday during spring and fall semester
- 9:30am-6:30pm Monday through Thursday and 8:30am-5:00pm Friday during summer break
SALARY STRUCTURE:
Grade 6 Hourly ($24.26 to $32.14 per hour)
Organization
Working at University of Richmond
Founded in 1830, the University of Richmond is one of America's premier private universities. The University blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. A nationally ranked liberal arts university, Richmond offers a unique combination of undergraduate and graduate programs through its schools of arts and sciences, business, leadership studies, law, and continuing studies. The 350-acre suburban campus, including a 10-acre lake, is consistently cited by The Princeton Review as one of the most beautiful campuses in the nation.
With approximately 3,000 undergraduate students, Richmond offers 55 majors, 42 minors, and 12 concentrations at the bachelor's level. Graduate students can choose from six master's degrees programs, an MBA program, a juris doctorate, and six dual-degree programs in law. Continuing studies options include programs at the associate, bachelor, and master levels, in addition to numerous non-credit offerings.
Richmond faculty members are outstanding leaders in their fields. Of the 312 full-time faculty at the University, 98 percent hold doctorate or terminal degrees. Richmond has a student-faculty ratio of 9:1, with zero classes taught by teaching assistants. Our faculty members are in the classrooms and the labs, working closely with students to maximize their educational experiences.
U.S. News & World Report ranked Richmond one of the best liberal arts universities in the nation and in the top 35 for undergraduate research. BusinessWeek ranked The Robins School of Business in the top 20 nationally and fourth for academic quality, as well as among the top 15 part-time MBA programs. Kiplinger’s Personal Finance magazine named Richmond in the top 25 for best value among private colleges and universities
As locals like to say, Richmond is "easy to love" because of its rich history, stunning architecture, natural beauty and quality of life. It's been named one of the top cities in which to live and work by numerous national sources, including Forbes magazine. As the capital of Virginia, Richmond is home to the state legislature, a growing number of Fortune 500 companies and industries ranging from finance to agriculture. In fact, Forbes also recently ranked Richmond as the sixth best city to get a job in the U.S. Nearly one million people live in the Greater Richmond region and enjoy an array of cultural opportunities including 35 museums; numerous theatre companies; a symphony, a ballet and an opera; a thriving public forum; three professional, minor-league sports teams; a coliseum for major concerts and sporting events; and much more. Located just 100 miles south of Washington, D.C., Richmond is only 90 minutes from Virginia's beaches and 90 minutes from the spectacular Blue Ridge Mountains.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert