University Program Specialist

University Program Specialist

First Year Experience Specialist

000613

Full Time

No

1

Bronco One Stop

0402699

SHRA

Professional

$59,311.00 - $59,311.00

Journey

The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high-quality services by providing support through educational planning, course selection, resource awareness, and success strategies.

The FYE Specialist oversees the development, coordination, and implementation of a comprehensive Summer Bridge Program for incoming first-year students. The role involves collaborating with faculty, staff, and student leaders to support students’ academic, social, and personal transitions to university life. The FYE Specialist is responsible for program design, logistics, recruitment, student engagement, and assessment. Additionally, the role will work closely with instructional leaders to develop, implement, and evaluate retention and student success practices.

Job Duties Include:

• Design and implement a structured Summer Bridge Program that addresses academic readiness, social integration, and personal development for first-year students.
• Coordinate scheduling, room assignments, transportation, meals, and other logistical components of the Summer Bridge Program.
• Provide guidance and mentorship to program participants, helping them navigate academic challenges, connect with campus resources, and develop social networks.
• Oversee the student application and selection process.
• Serve as a point of contact for students and parents throughout the recruitment process.
• Collect and analyze data on student outcomes, including academic performance, retention, and satisfaction.
• Recruit, hire, and train program mentors, peer leaders, and support staff.
• Communicate regularly with program participants, parents, and other stakeholders before, during, and after the program.

Bachelor’s degree and one year of related work experience; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge:

• Best practices in coaching/advising
• Knowledge of student success platforms (e.g., Banner, Microsoft Outlook, Canvas)
• Understanding of higher education practices that enhance student academic skills.

• Communication skills to explain, write, advocate for, and report on program needs and academic outcomes
• Interpersonal skills to interact effectively with students, staff, and faculty
• Proficiency in computers, student success technology, Microsoft Office, and TEAMS
• Attention to detail, strong organizational skills, and the ability to prioritize tasks while multitasking and managing them efficiently.

• Ability to respond effectively to unexpected events and adjust plans as needed.
• Listen and analyze student needs, generate reports on academic progression, and navigate student records.
• Provide basic process explanations and direct students to appropriate resources.
• Ability to establish and maintain productive working relationships.
• Time management skills and the ability to work calmly under pressure and meet tight deadlines.
• Ability to work independently and collaboratively with other offices.
• Comprehension and adherence to federal and university student confidentiality requirements.
• A willingness to work occasionally after 5:00 pm and on weekends, especially during peak times.
• Strong organizational, leadership, and project management skills.
• Ability to work collaboratively with a diverse group of stakeholders, including students, faculty, and administrators.
• Excellent communication and interpersonal skills

• Master’s degree in Education, Counseling, Student Affairs, or a related field.
• Experience working with first-year college students, preferably in a transition or retention-focused program.
• Familiarity with higher education trends and best practices in student retention and success
• Experience with program assessment and data analysis.

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

11/08/2026

No

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).


Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

https://jobs.uncfsu.edu/postings/29515