Trouble Call Dispatcher

Employer: University of California, Los Angeles
Location: Los Angeles, CA

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Department Summary

The Facilities Management Customer Relations call center is an essential part of the Facilities Management strategic maintenance repair and construction for the UCLA Campus. The call center is staffed 24/7/365 days a year to support the infrastructure and utilities of the UCLA campus and surrounding area.
Position Summary

The UCLA Facilities Management Trouble Call Center is looking for a dispatcher. If you would like to support the campus by answering calls, sending out repair crews, and helping our campus run smoothly, we need you. Join our team!

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Thorough knowledge in administrative procedures and processes including word processing, spreadsheet and database applications. (Required)

Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills. (Required)

Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel. (Required)

Ability to follow and convey specific, detailed information in normal and emergency situations. Demonstrated ability to remain calm when in emergency situations involving conflict, hostility, panic, and/or indifference. (Required)

Demonstrated ability to maintain equanimity in situations involving conflict, hostility, panic, and/or indifference. Skill in listening perceptively, establishing rapport, and gaining trust of others. (Required)

Ability to maintain composure in an environment of changing workload demands, priorities, and frequent interruptions. (Required)

Ability to receive multiple instructions in a short space of time. Skill in prioritizing assignments to complete work in a timely manner when there are fluctuations in workloads, emergencies, competing requirements and frequent interruptions. (Required)

Skill in analyzing information, problems, situations, practices, or procedures to: (1) define the problem or objective; (2) identify relevant concerns or factors; (3) formulate logical and objective conclusions; and (4) recognize alternative and their implications. (Required)

Skill in reading standard English text for understanding information to include Emergency Procedure manuals, maintenance logs, training manuals, and general correspondence. (Required)

Knowledge of where to go in the organization for needed information and ability to judge what information should be passed on to different levels of management. (Preferred)

Working knowledge of the physical plant of UCLA Campus and Medical Center. (Preferred)

Basic knowledge of construction trades terminology and function of various trades. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

High School High school diploma or equivalent experience (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Schedule

Monday through Friday | 7:00 a.m. to 3:30 p.m.
Union/Policy Covered

CX-Clerical & Allied Services
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Blank%20Assistant%203%20(MI-DPT340000-JC004722-PD168642)

Working at University of California, Los Angeles

UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.