Classroom Technology Support Manager
- Employer
- University of South Carolina
- Location
- Columbia
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Classroom Technology Support Manager
Department: IT Service Management
Advertised Salary Range:
Part/Full Time: Full Time
About UofSC
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
Advertised Job Summary
The University of South Carolina is seeking a service-minded leader to manage the team that keeps technology-enabled classrooms ready for teaching every day. As Classroom Technology Support Manager, you will lead a campus-wide support operation, develop people, and use service data to improve reliability and the experience of faculty and students. You will work closely with Classroom Engineering, Distributed Learning, and IT service partners in a role where thoughtful operational leadership has a direct, visible impact on teaching and learning.
Reporting to the Assistant Director for Classroom Engineering and Support, this position provides day-to-day leadership for Classroom Technology Support. The manager trains and supervises staff, coordinates service coverage and response, establishes practical service standards, and partners across the university to continuously improve the support experience in technology-enabled academic spaces.
Key Responsibilities:
- Lead, coach, and evaluate Classroom Technology Support staff; set clear expectations, support professional development, and build a collaborative, accountable team.
- Direct daily support operations for technology-enabled academic spaces, including work assignment, day and evening coverage, escalation, preventive maintenance, and coordination of planned upgrades.
- Use ServiceNow data, customer feedback, and recurring-issue trends to improve service quality, classroom reliability, knowledge resources, procedures, and performance measures.
- Build productive relationships with instructors, academic units, and IT partners; communicate service health, address recurring concerns, and contribute to classroom technology planning.
What You'll Bring:
- A people-centered supervisor who can train and develop staff, set priorities, communicate expectations clearly, provide constructive feedback, and build the technical and customer-service skills needed to support modern classroom instruction.
- Experience leading technical service delivery in a customer-facing environment, ideally supporting classroom, AV, instructional, or other high-availability technologies.
- Comfort using service-management data and operational metrics to identify trends, improve processes, and communicate performance and improvement opportunities.
- A practical, collaborative communicator who can build trust with faculty, staff, students, and technology partners while remaining focused during time-sensitive service issues.
Why Join Us?
- Make a direct difference in the teaching and learning experience by helping ensure classrooms are dependable, responsive, and ready when they are needed.
- Lead a team with a clear operational mission and meaningful ownership of staffing, service quality, continuous improvement, and campus partnerships.
- Work alongside Classroom Engineering, Distributed Learning, and One Front Door service teams to create a more connected and consistent technology-support experience.
- Help shape the future of classroom support through data-informed decisions, practical standards, and long-term technology planning.
- A mission-driven role at South Carolina's flagship public university, supporting the students and instructors who use our learning spaces every day.
- A central Columbia campus with access to a vibrant downtown, restaurants, arts, sports, and outdoor recreation.
- A comprehensive benefits package that may include health and life insurance, retirement programs, annual and sick leave, 13 paid holidays including an extended December holiday, paid parental leave, tuition assistance, dependent scholarships, and professional-development opportunities.
- The opportunity to work in an environment that values collaboration, service, learning, and continuous improvement.
Minimum Qualifications (Classified and Unclassified positions)
Preferred Qualifications
- Experience supervising technical support staff in a higher education environment.
- Experience managing classroom or audiovisual technology support operations.
- Experience coordinating technology upgrades and service coverage.
- Experience using ServiceNow or a comparable IT service management platform.
- Experience developing procedures, knowledge resources, performance measures, and continuous improvement plans is preferred.
Knowledge/Skills/Abilities
- Knowledge of classroom audiovisual systems.
- Knowledge of endpoint and network technologies.
- Knowledge of IT service management practices.
- Knowledge of equipment lifecycle planning.
- Strong leadership skills.
- Strong staff coaching skills.
- Strong customer service skills.
- Strong analytical and problem-solving skills.
- Strong project coordination skills.
- Strong vendor-management skills.
- Ability to prioritize and assign work across day and evening coverage.
- Ability to communicate technical information clearly to instructors, students, staff, and campus partners.
- Ability to analyze ServiceNow data and recurring issue trends.
- Ability to develop practical procedures and performance measures.
- Ability to manage multiple concurrent priorities.
- Ability to exercise sound judgment with confidential information.
- Ability to respond effectively to time-critical service interruptions.
Job Close Date
12/05/2026
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by December 5, 2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at USC.
To apply, please visit: https://uscjobs.sc.edu/postings/214669
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.
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Organization
Working at University of South Carolina
With more than 200 years of history and tradition, the University of South Carolina is redefining itself for decades to come. There's never been a better time to be at South Carolina, the state's flagship university and one of only 62 public universities to receive the Carnegie Foundation's highest designation for research.
The University is located in the heart of South Carolina in the capital city of Columbia, which is the nexus of government, a thriving arts and culture center, a venue for big-time Southeastern Conference intercollegiate athletics, and a community that is reinventing itself with redevelopment projects citywide. Much of the development is tied to land along the scenic, slow-moving Congaree River. Working with government, business, and community leaders, Carolina has developed a unified plan that will allow the University to expand from its origins on the historic Horseshoe to its future-Innovista, a research and innovation district that will stretch to the banks of the Congaree.
Innovista represents a new vision for research by creating a vibrant, urban community where students and researchers, including those from private firms, will live, work, learn, and play. Innovista will represent the University's four core research areas-hydrogen fuel cells, nanoscience and technology, biomedical and public health, and the environment-but will include other initiatives and business partners that serve the knowledge economy. Innovista's first private tenant, for example, is a leader in software applications for the insurance industry and will create several hundred high-paying jobs.
By attracting similar companies and jobs-and by capitalizing on an attractive location for restaurants and residential and retail space-Innovista will help drive the economy and increase per-capita income in the city and state. Recreational space will include a world-class waterfront park along the Congaree River and a new stadium for the Gamecocks' nationally ranked baseball program. Greenway paths for biking, walking, and running already line much of the river area. Innovista's 8 million square feet will blend seamlessly with the Vista, the city's nearby entertainment district of restaurants, bars, shops, and art galleries.
Chartered in 1801, Carolina began classes in 1805 with nine students and a single building, Rutledge College. As the campus grew and buildings were added during the next 50 years, a horseshoe layout was adopted. Today, the Horseshoe is on the National Register of Historic Places, with 10 of its 11 buildings dating to the 19th century. Those renovated buildings house, among other areas, the South Carolina Honors College and Undergraduate Admissions, representing much of the University's current and future lifeblood.
In fact, incoming freshman classes have never been larger or more competitive. The freshmen from fall 2006 set records for their size (more than 3,700) and SAT scores (1171 average). Freshmen enrolling in the Honors College had average SAT scores of 1398. Members of the University's prestigious scholarship programs, Carolina Scholars for in-state students and McNair Scholars for out-of-state students, had average scores of 1449 and 1477, respectively. Total enrollment at Carolina for undergraduates and graduates is more than 27,300, with some 350 degree programs to choose from. Since 1994, Carolina students have earned more than $9.9 million in prestigious national scholarships such as the Goldwater, Truman, Rhodes, and NSF scholarships and the Fulbright Fellowships.
South Carolina's student body is diverse. In fact, Carolina was recently recognized as the state flagship university with the highest percentage of African-American student enrollment in the nation. Research by the Journal of Blacks in Higher Education shows African-American students made up 14.7 percent of enrollment in 2004, the latest year available. The JBHE also ranks Carolina eighth in the nation in percentage of African-American faculty at a state flagship university with 4.3 percent.
The University's faculty garnered a record $173.3 million in federal, state, and private funding for research, outreach, and training programs in 2005-06, and several key hiring plans will introduce more talent and expertise to the faculty ranks. An aggressive campus building master plan and the faculty recruiting initiatives will change the collective face of the University and the faces of many of its key teachers and researchers.
South Carolina is recruiting world-class faculty to be endowed chairs-and change agents-for a series of "research centers of economic excellence" in areas such as nanoelectronics, polymer nanocomposites, brain imaging, regenerative medicine, cancer therapeutics, drug discovery, vision research, hydrogen fuel cells, and travel and tourism technology. These centers, some in collaboration with other state research universities and health and hospital systems, are funded with $30 million annually in state lottery money, as well as private matching money. Carolina is in the midst of a faculty recruitment plan to hire 600 new members. The Faculty Excellence Initiative is recruiting 150 faculty, many in interdisciplinary clusters of emphasis, while the Centenary Plan will recruit 100 elite research faculty to lead the University's core initiatives. Additionally, 350 faculty will be hired across disciplines to replace retirees over the next few years.
The University has forged a number of international collaborations in research, and the University's global connections are also strong in academics, particularly in international business. U.S. News & World Report has consistently ranked the Moore School of Business best in the nation for its undergraduate and graduate programs in international business; the undergraduate program is No. 1 for the 10th consecutive time, while the graduate program is No. 1 among public universities for the 18th consecutive year and No. 2 overall, continuing a streak of 18 years with a top-two overall ranking.
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