Enrollment Support Specialist – Literacy Programs

Application Instructions

Send a cover letter, resume and three (3) professional references from past supervisors, to resumes@racc.edu

Please indicate the job code ESS-LP in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

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Job Details Title:Enrollment Support Specialist – Literacy Programs Announce date:10/07/2026Apply by date:10/20/2026Application status:Accepting ApplicationsPosition type: Full-time Salary:$43,500 per year

Working Hours:

Working hours for this position consist of a 7.5-hour period (between the hours of 8:00 am and 8:00 pm) Monday through Friday exclusive of a 1/2- or 1-hour lunch. These hours are to be agreed upon between the supervisor and employee at the onset of employment. This position requires one evening per week and may require additional evening and/or weekend work with the employee having the option of working this time in addition to, or in lieu of regular hours.

Summary:

The Literacy Programs Enrollment Support Specialist will serve as a support staff to instructors and students. This position coordinates and oversees registration of students, digital literacy instruction including familiarizing staff with technology, and providing timely management of assessments for all students both in person and remote.

Travel Requirements:

Position requires frequent local travel; employee must have ready access to transportation. Will be required to attend both on campus and off campus training as dictated by the needs of the position. Occasional overnight travel for conferences and/or training may be required.

Essential Duties and Responsibilities:

1. Obtain and maintain CASAS testing certification and any additional assessment certifications mandated by PDE.
2. Actively participate in the implementation of enrollment strategies to meet enrollment goals as defined by Pennsylvania Department of Education (PDE).
3. Organize and conduct student registrations for all students.
4. Update template for Class Attendance Workbooks annually. Support the Administrative Specialist and Administrative Assistant in developing individual class workbooks.
5. Administer or oversee administration of appropriate pre-tests and posttests for RACC Literacy Programs students as well as initial assessment of skill levels for partner agencies.
6. Coordinate with Director of Literacy Programs, Professional Development Coordinator and Student Support Specialists to plan new staff orientation sessions.
7. Stay current on assessment regulations mandated by PDE guidelines and implement changes accordingly.
8. Work with instructors, Student Support Specialists and Data Entry Specialists to monitor attendance hours and testing intervals to administer appropriate post-test assessments.
9. Maintain an inventory of assessment materials. Work with Administrative Specialist / Administrative Assistant to order as needed. Ensure secure storage of assessment materials.
10. Coordinate with Professional Development Coordinator to assist new staff in obtaining testing certifications and monitor staff re-certification timetables following PDE guidelines.
11. Support instructors and staff at both RACC and subcontractor sites in accessing and using technology platforms, including but not limited to the RACC portal, webinar hosting platforms, file management systems and learning management systems.
12. Ensure instructors have the necessary technology skills to support distance learning, teach remotely as needed and use technology to enhance instruction and promote digital literacy in students.
13. Conduct tech orientations for students attending classes or completing assignments remotely to confirm their ability to participate remotely and configure their student accounts.
14. Maintain digital literacy infrastructure in the program, keep current with trends in digital literacy (specific to education and employment).
15. Act as point of contact for PDE Digital Literacy staff.
16. Maintain good communications and working relationships with program staff, agencies, and class site locations.
17. Participate in professional development activities as required.
18. Submit monthly reports as requested by the department supervisor.
19. Complete and submit monthly time and effort logs to the fiscal department on the first business day of each month.
20. Enter time into the Career Services Time Tracker Form weekly.
21. Participate in the Program Improvement/Professional Development Plan process.
22. Perform other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Required

1. Bachelor’s Degree in Education or a related field
2. One-years’ experience with teaching adults
3. Experience with online teaching and troubleshooting basic computer tasks such as logins, adjusting microphone and camera settings and navigating learning management systems
4. Proficiency in the use of Zoom, MS Teams and Google Drive
5. Proficiency in the use of Microsoft Word, PowerPoint, Outlook and Excel

Preferred

1. Demonstrated strong written and verbal communication skills
2. Demonstrated strong organizational skills

Other Skills and Abilities:

1. Must have strong interpersonal skills to interface with a variety of students, instructors and customers
2. Must possess the ability to adapt and multitask
3. Ability to maintain a high level of confidentiality.

Computer Skills:

To perform this job successfully, an individual should be proficient in the use of Microsoft Office especially Word, Excel, and PowerPoint) and Internet platforms (especially Zoom, MS Teams and Google Drive). Knowledge of Ellucian Colleague or other administrative software a plus.

Communication Skills:

Ability to read and comprehend simple instructions, short correspondence, and

memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out simple one or

two-step instructions. Ability to deal with standardized situations with only occasional or no

variables.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.