Optometry Patient Referral Coordinator 2

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Job Title:Optometry Patient Referral Coordinator 2

Department:Optometry | Main Clinic

The OSU College of Optometry Patient Referral Coordinator manages incoming and outgoing patient referrals for main campus and satellite locations. Responsibilities include tracking all incoming and outgoing referrals, determining patient scheduling needs, creating patient accounts and documentation of the incoming referral, scheduling internal and external appointments, effectively communicating with patients, and receiving and sending exam records and/or referral letters to and from the referring doctor through CareLink, eFaxing, or other secure methods. This position is also responsible for record management, including completing quality review of the data prior to sending medical records to providers. Maintains effective communication between staff, interns, and attendings related to incoming and outgoing referrals.

Completes the referral loop by managing external communications of incoming and outgoing referrals between all parties involved, including notifying providers and confirming receipt of medical records sent and received. Updates documentation in the electronic health system and handles all PHI in a secure and confidential manner in accordance with College of Optometry, state, and federal regulations governing medical records handling and release.

Communicates and coordinates activities with Patient Services, Medical Records, and clinic faculty to maintain effective, efficient, and reliable workflows that support timely and appropriate referrals. Answers and returns patient phone calls regarding all referral requests and appointments.

Serves as back-up support to the Medical Records department in maintaining electronic health records in accordance with the medical and business requirements of the College of Optometry. Facilitates timely release of PHI to authorized constituents; responds to inquiries from patients for records release, glasses and contact lens prescription requests, and pharmaceutical prescription requests.

Performs other duties as required.

Additional Information:

Minimum Class Requirements Per CCS Class Specs:

• High School diploma or GED
• 1 year of relevant experience

Pay Range: $16.82 - $21.85 hourly

Salary will be based off of education, experience, internal equity, and budget allowance.

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle Services

CAREER BAND: Individual Contributor - Technical

CAREER LEVEL: T2

Location:Optometry Clinic (1041)

Position Type:Regular

Scheduled Hours:40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.