Program Manager

Job Title: Program Manager
Location: Clayton State University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 304705
About Us

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.

The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.

Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

Job Summary

The Student Success Program Manager manages day-to-day student success operations for first-year and at-risk students and provides operational oversight of tutoring and Supplemental Instruction. This position provides on-site operational leadership for the Center of Academic Success (CAS) locations, with primary responsibility for evening operations at the Laker Hall location, and ensures consistent service delivery, ensuring effective front desk coverage, student flow, and responsive student support. The Student Success Program Manager also teaches sections of the Student Success Seminar (SSC 0010) and supports the implementation of CAS student success initiatives.

Responsibilities

• Manage daily CAS operations at Laker Hall (Monday through Thursday, 3:00 p.m. to 9:00 p.m.) and Edgewater Hall.
• Serve as the on-site operational lead during assigned evening hours.
• Manage the day-to-day operations of tutoring and Supplemental Instruction services.
• Oversee front-desk coverage, student flow, and adherence to CAS policies and procedures.
• Support SSC 0010 logistics, attendance tracking, and student monitoring.
• Conduct outreach and follow-up efforts with first-year and academically at-risk students.
• Coordinate referrals and engagement initiatives with Housing staff and Resident Assistants.
• Implement workshops, events, and outreach initiatives developed by CAS leadership.
• Direct staffing schedules, coverage, and service availability for tutors and Supplemental Instruction Leaders.
• Track service utilization, attendance, and staffing coverage, and report operational issues as needed.
• Coordinate classroom reservations, tutoring spaces, and academic support locations in collaboration with CAS staff.
• Teach sections of the Student Success Seminar (SSC 0010) as assigned.
• Perform other duties as assigned.

Required Qualifications

• Master's degree required.
• Experience in student services, academic support, or higher education administration.
• Strong organizational, interpersonal, and communication skills.
• Ability to work evening hours.

Preferred Qualifications

• Experience using student information systems and student engagement tracking tools.
• Proficiency in Microsoft Excel.
• Familiarity with appointment scheduling systems, check-in platforms, and outreach tools.
• Demonstrated ability to use technology for case management and communication.
• Experience coordinating operations in a student-facing service environment.

Knowledge, Skills, & Abilities

• Knowledge of student success and academic support services.
• Experience supporting tutoring and Supplemental Instruction operations.
• Experience with student engagement and outreach initiatives.
• Experience coordinating front desk and student service operations.
• Experience with staff scheduling and operational coordination.
• Strong customer service skills.
• Experience planning and coordinating events and workshops.
• Experience using student information systems and case management tools.
• Proficiency in Microsoft Office Suite, including Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Teams.
• Experience using appointment scheduling and check-in platforms.
• Working knowledge of Learning Management Systems, including Desire2Learn (D2L) and Blackboard.
• Experience using Customer Relationship Management (CRM) and student success platforms, including Element451 and Salesforce.
• Experience with data tracking, reporting, and record management.
• Strong organizational, interpersonal, problem-solving, and communication skills.
• Ability to manage multiple priorities, coordinate student support services, and collaborate effectively with campus partners.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Clayton State University will have a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Our statement of core values is adaptability, collaboration, excellence, integrity, and people-centered. Each Clayton State University community member is responsible for demonstrating and upholding these standards. More details on Clayton State's Statement of Core Values and Code of Conduct can be found online at https://www.clayton.edu/strategic-plan/mission-vision-values and https://www.clayton.edu/human-resources/current-employees/resources-policies

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance.

Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact the Clayton State University Office of Human Resources at (678) 466-4230. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at (678) 466-5445.

Clery Disclosure

This position may be considered a Campus Security Authority, CSA. A Campus Security Authority is a Clery-specific term that encompasses certain departments, groups, and individual employees who have a duty to report crimes they become aware of, as defined by the Clery Act.