IT Support Technician Senior
- Employer
- The University of Kansas
- Location
- University of Kansas Lawrence Campus
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work!
KU does not provide H-1B sponsorship for this position. Job Description30% - Incident Management & Operational Leadership
- Lead after-hours response to incidents, outages, service disruptions, and security events.
- Serve as the primary escalation point for overnight operations.
- Coordinate incident resolution, communications, and escalation activities.
- Provide operational leadership during emergencies.
- Provide advanced after-hours IT support for account access and technical issues.
- Troubleshoot complex hardware, software, application, and network problems.
- Administer and maintain enterprise monitoring platforms.
- Identify recurring issues and recommend operational improvements.
- Provide leadership, mentoring, and guidance to NOC and overnight staff.
- Support onboarding, training, and knowledge development.
- Review operational work products and provide coaching and feedback to staff.
- Serve as a subject matter expert for overnight operations.
- Oversee after-hours data center and facility operations.
- Monitor and coordinate response to infrastructure, environmental, security, power, and cooling incidents.
- Serve as the primary overnight contact for facility emergencies.
- Ensure compliance with operational procedures.
- Maintain operational records, incident documentation, and shift reports.
- Develop and maintain SOPs, knowledge base content, restoration plans, and recovery documentation.
- Monitor operational metrics and recommend service improvements.
- Collaborate with technical teams to resolve operational issues and improve processes.
- Support operational projects and planning initiatives.
- Promote effective communication and continuity between shifts.
- Perform additional job-related duties and special projects as assigned to support departmental and organizational objectives.
- High School Diploma/GED equivalency and three years of relevant professional experience or an Associate’s degree and one year of relevant professional experience or an equivalent combination of education/experience.
- Two years of experience monitoring enterprise systems, networks, applications, or infrastructure.
- Experience leading projects, coordinating operational activities, or serving in a senior technical support role as shown in application materials.
- Two years of customer service experience.
- Experience troubleshooting hardware, software, application, and network-related issues as shown in application materials.
- Demonstrated experience mentoring, training, and guiding staff in operational procedures, incident response, monitoring activities, and escalation processes as shown in application materials.
- Demonstrated ability to prioritize multiple tasks and coordinate incident response efforts as shown in application materials.
- Excellent written, verbal, and interpersonal communication skills as shown in application materials.
- Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field.
- ITIL Foundation Certification.
- CompTIA Security+, Network+, or related industry certifications.
- Experience leading technical teams or acting as a shift lead.
- Experience administering enterprise monitoring and management platforms.
- Experience working in a Network Operations Center (NOC), Security Operations Center (SOC), or data center environment.
- Experience supporting enterprise technology environments, including network infrastructure, database systems, and computer environmental control systems.
- Experience supporting cybersecurity operations, including incident response, phishing detection and triage, identity and access management, and security monitoring.
- Experience participating in disaster recovery, business continuity, and operational resilience activities.
- Experience utilizing scripting, automation, IT Service Management (ITSM) processes, and ITIL best practices to improve operational efficiency and service delivery.
In addition to the online application, the following documents are required to be considered for this position:
- Cover letter describing how you meet the required and preferred qualifications
- Resume
- List of three (3) professional references
Contact Information to ApplicantsNancy Baker
nbaker@Ku.eduAdvertised Salary Range$58,000 - $63,000Application Review BeginsMonday November 2, 2026Anticipated Start DateSunday November 15, 2026Apply to Job
Organization
Working at the University of Kansas
Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.
The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.
The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.
KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.
Instruction
KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.
Research
The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.
Service
The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.
International Dimension
KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.
Values
The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.
Our City and State
KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.
Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.
Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.
Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.
Making KU Your Home
Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.
At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert