Student Success Assistant
- Employer
- Susquehanna University
- Location
- Selinsgrove
View more categoriesView less categories
- Employment Type
- Part Time
- Institution Type
- Four-Year Institution
Job Details
Student Success Assistant
Susquehanna University
Job Type: Staff - Temporary
FLSA: Determined by Position
Hours per week: Varies
Number of months: 10
Location : Selinsgrove, PA
Closing Date: 10/23/2026 11:59 PM Eastern
About Susquehanna
Susquehanna University is the future-ready institution for today, invested in cultivating intellectual grounding, active learning and global citizenship for all students. Renowned as one of the finest U.S. national liberal arts colleges, Susquehanna inspires and challenges 2,200 enterprising, bright-minded students studying the arts, business, humanities and sciences. Our students seize opportunities through exceptional worldwide internships, expert-guided research and an acclaimed study-abroad program, leading to a transformative education that empowers each graduate to realize their unique potential and lead a successful and meaningful life.
The Susquehanna River Valley with its fresh air and overall pleasant year-round climate, provides four distinct seasons amidst a backdrop of vibrant autumn foliage, occasional winter snowfalls, flower-filled springs and warm summer evenings illuminated by fireflies. Nearby outdoor recreational areas for hiking, kayaking, fishing and skiing - and the bustling cultural and commerce hubs of New York City, Washington D.C., Baltimore and Philadelphia within a three-hour drive - present abundant opportunities for learning and discovery.
Job Summary
The Student Success Assistant supports the academic success, engagement, and persistence of students participating in grant-funded Student Support Services (SSS) programs. Working under the direction of Student Support and Development staff, the Assistant provides direct student support through academic coaching, check-ins, follow-up, referrals, documentation, program outreach, and assistance with student success activities.
The Assistant will meet with assigned or referred students to help them identify academic goals, strengthen study and time-management strategies, connect with appropriate campus resources, and follow through on agreed-upon next steps. The Assistant will maintain timely and accurate notes of student interactions and communicate concerns or referral needs to professional staff.
This is a temporary grant-funded position, working approximately 12 hours per week. Scheduling may vary based on student and program needs and may occasionally include evening or weekend hours. This position is classified as non-exempt under FLSA regulations.
Specific Responsibilities
Academic and Student Support
- Meet individually with students for scheduled academic coaching, check-ins, and follow-up under the guidance of professional staff.
- Help students identify goals and develop practical strategies related to time management, organization, study habits, class attendance, assignment completion, and use of campus resources.
- Conduct outreach to students who have been referred for support or who need follow-up related to program participation or academic concerns.
- Encourage student self-advocacy and help students prepare questions or next steps for meetings with faculty, advisors, financial services, or other campus offices.
- Provide resource referrals and warm handoffs to appropriate campus offices; refer complex, sensitive, or higher-level concerns to professional staff.
- Support students in following through on action plans developed with Student Support and Development staff.
Documentation and Follow-Up
- Document student meetings, outreach attempts, referrals, and follow-up activities accurately and promptly in designated program systems or records.
- Maintain organized notes and records while protecting student privacy and complying with FERPA and university expectations.
- Communicate relevant student updates, concerns, and unresolved needs to the appropriate professional staff member.
- Assist with tracking student participation, appointment completion, and other basic program data as assigned.
Program Outreach and Support
- Assist with student outreach, reminders, appointment scheduling, and promotion of SSS services and events.
- Support workshops, study sessions, student success programs, trips, and other grant-funded activities as assigned.
- Help prepare materials, sign-in information, student communications, and other basic logistical needs for programming.
- Provide general administrative and student-service support to Student Support and Development staff as needed.
- Perform other related duties as assigned.
Minimum Qualifications
Education
Bachelor's degree completed (Preferred fields of study: Psychology, Natural Sciences (Chemistry, Biology etc, Foreign Languages). Enrollment in a graduate program in education, counseling, student affairs, social work, psychology, or a related field is preferred but not required.
Experience
Previous experience working with college students, youth, peer mentoring, tutoring, academic support, advising, coaching, student activities, or a related service role is preferred. Experience may include employment, internships, practicums, volunteer work, or undergraduate leadership roles. Experience supporting first-generation students, students from lower socio-economic backgrounds, and/or students with disabilities is preferred.
Knowledge, Skills, Abilities
- Strong interpersonal and communication skills and the ability to build supportive, professional relationships with college students.
- Ability to listen, ask appropriate questions, maintain boundaries, and recognize when a student concern should be referred to professional staff.
- Strong organizational skills, reliability, attention to detail, and ability to complete documentation and follow-up in a timely manner.
- Ability to manage multiple responsibilities and maintain confidentiality when working with student information.
- Demonstrated commitment to supporting first-generation students, students from lower-income backgrounds, students with disabilities, and other students served through grant-funded support programs.
- Comfort using common office technology and willingness to learn university student-support systems and documentation practices.
Additional Information for Applicant
Physical Demand
- Position requires the ability to sit or stand for extended periods of time.
- Position requires the ability to move about campus and attend student programs or meetings in various campus locations.
- Position requires the ability to communicate in person, by telephone, and through electronic platforms.
- Position requires occasional manual dexterity and the ability to use standard office equipment.
- Position may require occasional lifting of materials weighing up to 10 pounds.
- Working conditions are primarily indoors.
Susquehanna University does not provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States and must not require employer sponsorship for employment authorization.
Please note: This position is grant funded. As a result, the salary is tied to the grant award and is not negotiable.
To apply, please visit https://www.schooljobs.com/careers/susqu/jobs/5519177/student-success-assistant
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Organization
Susquehanna University is a national liberal arts college committed to excellence in educating undergraduate students for productive, creative and reflective lives of achievement, leadership and service in a diverse and interconnected world. Academic excellence, study away and service learning, student-faculty collaboration, and rich opportunities for creative and personal growth are hallmarks of a Susquehanna University education. About 2,200 undergraduates come from 32 states and 15 countries.
The university is located in Selinsgrove, Pa., a town of about 5,000 situated on the banks of the Susquehanna River, 50 miles north of the state capital, Harrisburg. The campus is about 90 minutes from the Pocono Mountain recreational areas, and about a three-hour drive from New York City, Philadelphia, Baltimore and Washington, D.C.
Founded in 1858 by Lutherans, Susquehanna University welcomes individuals of all backgrounds and beliefs. It is a community that expresses its Lutheran heritage through the free and open exploration of ideas, commitment to service and development of individual talents.
Students may enroll in one of two schools: the School of Arts and Sciences or the Sigmund Weis School of Business. A Susquehanna education is distinguished by a strong liberal arts program enhanced by equally strong professional programs in areas such as business, education and communications. Degrees are offered for the Bachelor of Arts, Bachelor of Music and Bachelor of Science.
Susquehanna University is recognized in several guidebooks to selective colleges, including The Fiske Guide to Colleges and Peterson's Competitive Colleges. U.S. News & World Report’s America's Best Colleges includes Susquehanna among National Liberal Arts Colleges. Susquehanna is small enough to be academically flexible, yet large enough to offer a wide variety of choices—more than 50 major emphases, 45 minors and 850 courses. Susquehanna offers a challenging Honors Program for exceptional students and emphasizes experience-based learning, including internships, study-abroad semesters and award-winning community service programs.
Small classes and a student-faculty ratio of about 13 to 1 offer students personal attention and challenging opportunities. Student participation and team learning are encouraged, as is faculty-student research that exposes students to current, practical applications in their field of study. Students are offered extensive opportunities for involvement and leadership in university life. They can choose from more than 100 student organizations, 23 intercollegiate sports, numerous intramural and club sports and a full schedule of lectures, concerts, films, plays and social events.
Susquehanna's strong academic and career advising programs have led to strong post-graduation success. Typically, 94 percent of the graduating class is working full time or enrolled in graduate or professional school within six months.
Diversity Profile: Susquehanna University
Diversity Matters at Susquehanna. Through our commitment to academic excellence, in which diversity is a core element, we affirm the dignity and worth of all persons and strive to ensure that all in our community feel supported in their differences. Current and emerging research underscore the positive educational benefits that manifest in a diverse living and learning community.
As an institution of higher learning, we understand that we will be judged increasingly by how well we prepare our students to succeed in a smaller, flatter and increasingly diverse world. We intentionally seek to create opportunities for understanding the ways that power and privilege influence individual and collective behavior and systems, and to use that knowledge to guide us productively inside the classroom and beyond.
Affirmative Action - Susquehanna University is committed to making every effort to enhance the diversity of our community – students, faculty, and staff. The hiring process is important to achieving our strategic goals to recruit and retain staff from diverse backgrounds. Through the affirmative action process, we work together to ensure a diverse community while remaining diligent in our commitment to selecting the most qualified candidate for open positions.
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Diversity Matters at Susquehanna. Through our commitment to academic excellence, in which diversity is a core element, we affirm the dignity and worth of all persons and strive to ensure that all in our community feel supported in their differences. Current and emerging research underscore the positive educational benefits that manifest in a diverse living and learning community.
As an institution of higher learning, we understand that we will be judged increasingly by how well we prepare our students to succeed in a smaller, flatter and increasingly diverse world. We intentionally seek to create opportunities for understanding the ways that power and privilege influence individual and collective behavior and systems, and to use that knowledge to guide us productively inside the classroom and beyond.
In the classroom, on the campus and beyond
We use experiential learning to engage students in a multicultural education that prepares them for life in a diverse and interconnected world. Our new Central Curriculum, taught by a diverse faculty with different viewpoints and experiences, challenges students in their ways of perceiving and knowing the world. The unique Global Opportunities (GO) requirement prompts students to experience ways of knowing and being that are unfamiliar, and to reflect on those experiences. In the process, we expect that all students will examine their world view and how it is constructed.
A diverse and vibrant campus community fosters relationships marked by mutual curiosity and respect. Students, faculty and staff are supported in these relationships by the Chief Diversity Officer, Center for Diversity and Social Justice, Center for Civic Engagement, Office of Residence Life, and the Bias Response and Education Team.
The university also understands its physical and emotional connection to residents of the Susquehanna River Valley. Arts and educational events open to the community create possibilities for healthy dialogue regarding difference. Relationships built through interaction and dialogue with the greater Selinsgrove community serve to broaden and enhance the community in which we live and learn.
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