Project Intake Coordinator II
- Employer
- Sam Houston State University
- Location
- Huntsville, TX
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
202600329S
Title:Project Intake Coordinator II
FLSA status:Non-Exempt
Hiring Salary:This position is a pay grade 14. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
Occupational Category:Technical/Para-Professional
Department:Business Technology Solutions
Division:Information Technology
Open Date:10/15/2026
Open Until Filled:Yes
Educational and Experience Requirement:Bachelor’s degree in Business Administration, Information Technology, Communications, or related field. Two years of experience in project coordination, intake facilitation, business analysis, or related areas. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience.
Nature & Purpose of Position:Performs advanced professional work independently qualifying, documenting, and advancing technology project requests through the Division of Information Technology’s intake pipeline, ensuring that leadership has the information needed to make well-informed prioritization and routing decisions.
Primary Responsibilities:Independently manages assigned intake queues, conducting structured discovery conversations with requestors to clarify business need, anticipated scope, urgency, stakeholder impact, and strategic alignment prior to triage. Produces clear, concise intake summaries and initial scope statements that give the Director of Project Delivery and the AVP for Innovation the context needed to prioritize, defer, or redirect submissions. Facilitates or co-facilitates intake triage sessions, presenting request summaries and raising clarifying questions that enable well-reasoned routing and prioritization decisions. Monitors the intake pipeline for bottlenecks, stalled submissions, and requestor communication gaps, resolving issues proactively within established service standards. Identifies recurring patterns in request types, submission quality, and triage outcomes, and recommends intake process improvements to the Director of Business Technology Solutions. Maintains and improves intake qualification criteria, templates, and procedural documentation. Provides guidance and informal mentorship to Project Intake Coordinator I staff. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned.
Other Specifications:Requires advanced knowledge of project intake, coordination, workflow management, and customer service practices. Requires strong analytical, organizational, facilitation, interpersonal, written, and verbal communication skills with the ability to assess business needs, clarify project scope and impact, and synthesize complex information into clear and actionable summaries. Must be able to independently manage multiple requests and priorities, identify intake issues and trends, and recommend process improvements. Requires sound professional judgment in qualifying requests, determining information needed for effective triage, and identifying matters requiring escalation or leadership review. Must be able to facilitate discussions, communicate effectively with stakeholders at varying organizational levels, and establish productive working relationships with campus constituents and IT staff. Requires the ability to develop and maintain intake criteria, templates, procedures, and other process resources and provide guidance and review to less experienced staff. Requires proficiency with project tracking, workflow management, collaboration, and standard office tools relevant to the position.
Full Time Part Time:Full Time
Quicklink:https://shsu.peopleadmin.com/postings/48951
EEO Statement:Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
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Organization
About Sam Houston State University
For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 21,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more.
SHSU is an institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online.
Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges the university's significant commitment to service.
Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston.
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Member The Texas State University System
- Website
- https://www.shsu.edu/
- Telephone
- 936-294-1070
- Location
-
1905 University Avenue
Huntsville
TX
77340
United States
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