Testing Center and Academic Support Coordinator

Job Title: Testing Center and Academic Support Coordinator
Location: Gordon State College
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 304970
About Us

Founded in 1852, GSC is a member of the University System of Georgia. The college has a distinctive legacy of excellent scholarship and service. GSC offers nearly 30 degrees, which includes multiple associate and baccalaureate pathways for students. With an enrollment of over 3,100 students, GSC offers an intimate academic setting with state-of-the-art classrooms and laboratories. In this setting, students receive individualized attention that only a small college with dedicated faculty and staff can provide.

Job Summary

This position coordinates the day-to-day operations of the Gordon State College Testing Center; provides academic support, registration assistance, student-success outreach, and occasional academic advising for select assigned groups; and provides administrative support for the Center for Workforce Development. The coordinator ensures secure, efficient, and compliant testing services and works independently under established policies with periodic supervisory review.

Responsibilities

Testing Center Coordination (60%).

• Coordinates daily Testing Center operations, annual testing calendar, and staffing coverage during peak periods, absences, meetings, and travel.

• Schedules and administers approved in-person and virtual examinations, including ACCUPLACER, program-specific, accommodated, and external exams.

• Ensures testing security, integrity, and compliance with USG and GSC policies, test-provider requirements, FERPA, and ADA requirements.

• Explains ACCUPLACER scores and placement information in accordance with USG learning support policies.

• Coordinates accommodated testing with faculty and the Office of Counseling and Accessibility.

• Maintains certifications required for GSC¿s Testing Center; completes annual training, certification renewals, and related documentation.

• Responds to testing inquiries and coordinates with Admissions, Registrar, Academic Advising, faculty, IT, and other offices.

• Maintains Testing Center records, reports, website information, supplies, inventory, and testing equipment.

• Directs, trains, schedules, and coordinates the daily work of assigned Testing Center personnel, including student and non-student part-time workers, if positions are assigned in the future; does not conduct formal performance evaluations or make hiring recommendations.

• Coordinates operational needs and staffing coverage to ensure continuity of Testing Center services.

Academic Support and Student Success (30%)

• Provides general information about registration procedures, academic resources, and published degree requirements; refers individualized planning to professional academic advisors except for assigned advising groups.

• At times, advises select assigned groups of students on course selection, degree planning, and registration in accordance with institutional advising policies.

• Assists Academic Advising with appointments, registration logistics, routine inquiries, and peak-period support; maintains accurate records of student contacts and referrals.

• Supports student-success outreach, orientation, registration events, recruitment, and referrals for students requiring specialized assistance.

• Maintains working knowledge of academic programs and institutional policies and follows established approval processes for academic decisions.

Administrative Support (10%)

• Provides administrative support for the Center for Workforce Development, including purchasing, procurement documentation, purchasing-card duties, and reconciliations.

• Monitors expenditures, maintains purchasing and inventory records, orders supplies, and coordinates with vendors and College offices.

• Assists Center faculty and staff with reports, records, scheduling, special projects, and other related duties as assigned.

Required Qualifications

• Bachelor¿s degree from an accredited institution in a relevant field.

• Two years of related professional experience in testing services, academic support, student services, higher education administration, or a closely related area.

• Eligibility to obtain and maintain a college purchasing card, including any credit check required by applicable College and USG policies.

• Annual training and renewal of certifications required for GSC¿s Testing Center are expected.

Preferred Qualifications

• Experience in a college or university testing center, academic advising office, student-facing administration, or related higher education setting.

• Experience with student information systems (Banner), advising platforms (Navigate), testing software, or web-based examination systems.

• Experience with purchasing, procurement, purchasing-card administration, budget tracking, or inventory management.

• Experience providing one-on-one student support and collaborating across academic and administrative units.

Knowledge, Skills, & Abilities

• Knowledge of college testing operations, test-provider procedures, proctoring standards, and testing security.

• Knowledge of USG and GSC policies, FERPA, and ADA requirements applicable to testing.

• Knowledge of ACCUPLACER placement and learning support policies.

• Knowledge of academic support, registration processes, student-success practices, and referral resources.

• Knowledge of purchasing, procurement, purchasing-card, inventory, and records-management practices.

• Skill in organizing testing calendars, schedules, staffing coverage, and competing priorities.

• Skill in maintaining accurate confidential student and testing records.

• Skill in independent judgment, problem solving, and compliance-related decisions.

• Skill in directing and training the daily work of Testing Center personnel when assigned.

• Skill in customer service and collaboration with students, faculty, staff, and the public.

• Skill in using student information, advising, and web-based testing systems.

• Skill in clear oral and written communication and careful attention to detail.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Commitment to Excellence: Prioritize high standards in all endeavors, striving for distinction in education, research, and community engagement.

Student Success: Focus on enhancing regional workforce by effectively preparing students for successful careers, thereby ensuring a substantial return on their educational investment.

Innovation and Creativity: Encourage creative thinking and innovative solutions, driving progress and adapting to the evolving needs of our society and the wider world.

Belonging: Embrace and celebrate multiple perspectives, fostering an environment that enriches learning and promotes respect and understanding.

Equal Employment Opportunity

Gordon State College (GSC) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (protected status) be excluded from employment or participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any GSC program or activity because of the individual¿s protected status; nor shall any individual be given preferential treatment because of the individual¿s protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

For questions or more detailed information regarding this policy, please email the Gordon State College Office of Human Resources at humanresources@gordonstate.edu. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package.

Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with Gordon State College, as determined by Gordon State College in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check. Applicants may also be subject to a pre-employment drug test.