Project Intake Coordinator I

202600328S

Project Intake Coordinator I

Non-Exempt

This position is a pay grade 12. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Technical/Para-Professional

Business Technology Solutions

Information Technology

10/14/2026

Yes

Bachelor’s degree in Business Administration, Information Technology, Communications, or related field. No experience required beyond degree. Prior experience in a customer-facing, administrative, or technology support role is desirable. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience.

Performs professional work receiving, processing, and routing technology project requests submitted to the Division of Information Technology. Ensures that every submission is acknowledged, documented, and directed through a consistent and transparent intake process.

Receives and logs incoming project requests, technology ideas, and service demand submissions through TeamDynamix or other designated intake platforms, ensuring all submissions are acknowledged promptly and accurately recorded. Contacts requestors to gather missing information, clarify submission details, and confirm that intake forms are complete prior to triage. Maintains the intake queue, monitors submission status, and ensures no requests are lost, stalled, or unacknowledged within established service windows. Communicates clearly and professionally with campus requestors regarding submission status, expected timelines, and next steps in the intake process. Assists in preparing request summaries and supporting materials for intake triage review sessions. Maintains intake documentation, templates, and knowledge resources in coordination with senior Project Intake Coordinator staff. Supports scheduling and logistics for intake and triage meetings. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned.

Requires working knowledge of administrative processes, customer service practices, and technology-based workflow and tracking tools. Requires strong organizational, analytical, interpersonal, written, and verbal communication skills with the ability to gather and clarify information and communicate processes and status updates clearly to diverse audiences. Must be detail oriented and able to maintain accurate records, manage multiple requests and priorities, and follow established intake procedures and service timelines. Requires the ability to exercise sound judgment within established guidelines, recognize incomplete or unusual requests, and escalate issues appropriately. Must be able to establish effective working relationships with campus constituents and IT staff and provide responsive, professional customer service. Requires proficiency with standard office, collaboration, project tracking, and workflow management tools relevant to the position.

Full Time

https://shsu.peopleadmin.com/postings/48938

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

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