Assistant Director, Academic Advisement

Description

Assistant Director, Academic Advisement

Student Success

University Advisement Center

The Division of Student Success seeks an Assistant Director to provide leadership within the University Advisement Center. Successful candidates will be forward‑thinking, student‑centered, and solutions‑oriented leaders committed to strengthening one of the nation’s fastest‑improving graduation and retention environments.

 

The Assistant Director will supervise a team of academic advisors and will also provide direct advisement services to support undergraduate students.

WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT PLACE?

Generous benefits including:

Paid Leave Time

Comprehensive Health, dental, and vision insurance Coverage

403(b) and Pension plans

And that's not all; visit our benefits page at http://www.gsu.edu/hr/benefits/index.html

A knowledge-sharing organization that works collaboratively with a variety of partners.

Professional development opportunity and mentorship

A rapidly growing center within an academic setting

Would you be interested in attending an award-winning research university for free? Our Tuition Assistance Program lets employees take classes for free. At Georgia State University we emphasize work-life balance.

 

HERE IS WHAT YOU WILL DO 

 

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Team Leadership & Supervisiona { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

• Directly supervising Graduation Counselors including hiring, onboarding, training, performance evaluation, and professional development.
• Establishing expectations, workflows, and accountability measures that support consistent, high-quality graduation counseling practices 
• Providing leadership, coaching, and support for complex student cases escalated by Graduation counselors 
• Fostering a collaborative, solution-focused culture centered on student success, policy expertise, and continuous improvement.

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Strategic Graduation & Degree Progression Oversighta { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

• Oversee graduation-focused advising strategies for high-credit, off-progression, and at-risk student populations
• Ensuring accurate and timely degree evaluations, graduation plans, and policy interpretations across the team
• Monitor degree progression barriers, identify systemic issues, and partner with Assistant Directors and Directors on resolution strategies.
• Lead the development, refinement, and execution of graduation initiatives and targeted completion campaigns.

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Policy Interpretation & Advanced Case Resolutiona { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

• Serve as an escalation point for complex academic policy interpretation, degree exceptions, substitution requests, and cross-college issues. 
• Ensure Graduation Counselors apply policies consistently and in alignment with Board of Regents and institutional regulations. 
• Collaborate with colleges, the Registrar, Financial Aid, and Enrollment Services to resolve high-impact student cases. 
• Recommend policy clarifications or process improvements based on case trends and outcomes.

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Data-Informed Decision Making & Reportinga { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

• Utilize data systems (EAB Navigate, Banner, Degree Works, Argos, Excel, and related tools) to monitor graduation trends, counselor caseloads, and intervention effectiveness. 
• Analyze retention, progression, and completion data to inform staffing models, outreach strategies, and resource allocation. 
• Prepare reports and insights for Director-level leadership to support institutional planning and performance metrics. 
• Use data to drive continuous improvement across graduation counseling practices.

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Cross-Unit Collaboration & Institutional Alignmenta { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

• Partner with Assistant Directors, College Advising Offices, and Academic Advisors I-III to align graduation advising standards and messaging. 
• Represent the Graduation Counseling team on cross-functional committees focused on retention, curriculum, and academic operations. 
• Serve as a subject-matter leader in degree progression and completion strategies across the university. 
• Support onboarding and training efforts for broader advising staff as needed.

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Training, Quality Assurance & Program Developmenta { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

• Develop and oversee training frameworks for Graduation Counselors related to policy updates, degree evaluation best practices, and data tools. 
• Establish quality assurance processes to ensure accuracy, consistency, and compliance in graduation counseling work. 
• Identify professional development opportunities that expand team expertise and leadership capacity. 
• Support presentations, workshops, and internal communications related to graduation pathways and academic policy.

Qualifications

Minimum Requirements: 

• Bachelor's degree and three years of supervisory/management experience, or a combination of education and experience.

Preferred Hiring Requirements:

Preference may be given to candidates who demonstrate the following:

•  A Master’s degree and at least five years of experience in student affairs, student retention, academic advising, or related higher education roles.
• Experience supervising, mentoring, or serving as a lead worker for advising or student-facing staff.
• Experience leading academic processes, student retention initiatives, or cross-campus projects.
•  Demonstrated ability to use data and analytics to inform student success interventions and operational improvements.
• Strong oral and written communication skills, with proven ability to resolve complex student issues through follow-up and coordination.
•  Proficiency with Banner, Excel, and student success platforms such as EAB Navigate and Degree Works (or comparable systems).

College/Business Unit
Open until filled

College/Business Unit: Student Services
Location: Atlanta Campus
Job Posting: 10/14/26, 10:13:20 AM