Information Systems Training Specialist, Lead

Employer: Georgia State University
Location: Atlanta, GA

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
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Description

ABOUT UNIVERSITY ADVANCEMENT

Georgia State University Advancement works to further Georgia State’s status as a national leader in student success, research and innovation, and cultural impact. By connecting with alumni, engaging donors, and increasing philanthropic support for students and scholars, we’re helping to transform lives and build our global community. The University Advancement Division furthers the university and its mission through several departments, including Development, Corporate & Foundation Relations, Alumni Engagement & Annual Giving, and the Georgia State University Foundation.

These are exciting times at the University Advancement. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to identify, cultivate, and steward donors.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do but because it makes us a stronger team.

University Advancement is seeking (1) Information Systems Training Specialist, Lead to join the already incredible team taking Georgia State University to the next level of excellence!

WHAT MAKES UNIVERSITY ADVANCEMENT A GREAT PLACE?

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with cross-campus and external partners
Professional development opportunity and mentorship
A rapidly growing center within an academic setting

WHAT YOU WILL DO

Job Duties

Design, organize, and conduct training programs and curricula for the university scholarship and Advancement systems. Users include, but not limited to, faculty, staff, students. In addition, there are training sessions to assist supervisors, other trainers and support staff to plan for ad hoc issues such as new upgrades and consolidations.
Process all new user account requests, including setups and security role assignments. Create and maintain security roles as determined by user staff position and responsibility. Run yearly user audits to ensure consistency and accuracy in maintaining active database user accounts.
Provide administration support and excellent customer service to end-users by responding to problem reports in a timely manner, providing helpful solutions, and directing the problems to the most appropriate support when needed. Communicate with end-users in a patient and clear manner using understandable terms, Follow-up with end-users to ensure that problem reports have been satisfactorily handled.
Communication: Consults and collaborates with personnel in other departments to coordinate activities related to projects assigned.
Prepares and provides activity and status reports regarding the activities assigned
Monitors and tracks follow-up training sessions with end-users.
Consults with staff and faculty on training needs and formats.
Responsible for writing, editing, and testing user documentation. Prepare global communications for end-user groups for important announcements such as upgrades or new training initiatives.
Other duties as assigned

Qualifications

Minimum Hiring Standards:

Bachelor’s degree and three years of related experience, or a combination of education and related experience.

College/Business Unit
11/08/26, 11:59:00 PM

College/Business Unit: University Advancement
Location: Atlanta Campus
Job Posting: 10/13/26, 9:26:18 AM

Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.

Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.

More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.

The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.

Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.

The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.

The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.