Coordinator for Tutoring Services
- Employer
- University of North Carolina at Greensboro
- Location
- Greensboro, NC
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
999180
Functional Title:Coordinator for Tutoring Services
Position Type:Administration - Staff
Position Eclass:EP - EHRA 12 mo leave earning
University Information:Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit:The Academic Achievement Center (AAC) is part of the Division of Student Success. The Academic Achievement Center cultivates the development of critical thinking skills and active learning through personal, collaborative exchanges between students, tutors, leaders, and staff. Our culture of learning is based on cognitive scaffolding that deepens the student’s knowledge of specific subject material and facilitates increased self-awareness of how they learn in general. Students discover the value of engaging actively in the learning process and develop the ability to adapt to the varying challenges of liberal arts coursework. Ultimately, students’ participation in sessions results in greater self-confidence, independence, and improved academic performance. The AAC provides tutoring, academic coaching, workshops on learning skills, and equitable testing environment through our University Proctoring Lab.
Position Summary:The Coordinator for Tutoring Services in the Academic Achievement Center (AAC) is responsible for overseeing the development, implementation, and evaluation of tutoring programs that support student success. This position oversees the recruitment and training of peer tutors, coordinates academic support initiatives in partnership with faculty for courses aligned with tutoring services, and collaborates closely with faculty, staff, and campus resources to address evolving student academic needs and advance equity in academic achievement.
Minimum Qualifications:- Bachelor’s degree in education, counseling, student affairs, or a related field.
- 1-year experience coordinating tutoring or academic support programs in a higher education setting.
- Strong organizational and administrative skills, including the ability to manage multiple tasks and meet deadlines.
- Proficiency with data management and reporting tools, such as TracCloud or similar data management platforms.
- Excellent interpersonal, verbal, and written communication skills to effectively interact with students, faculty, and staff.
- Familiarity with academic skill-building strategies and best practices in tutoring and learning support.
- Understanding of the role of tutoring in student retention and success.
- Awareness of varying student needs and a commitment to providing effective, accessible academic support services.
- Master’s degree in education, counseling, student affairs, higher education administration, or a related field.
- More than 2 years of experience coordinating tutoring or academic support programs in a higher education setting.
Recruitment Range:
Commensurate with education and experience
Org #-Department:Acad Achievement Ctr - 10913
Job Open Date:10/12/2026
For Best Consideration Date:10/26/2026
Open Until Filled:Yes
FTE:1.000
Type of Appointment:Permanent
Number of Months per Year:12
FLSA:Exempt
Percentage Of Time:40%
Key Responsibility:Student Staff Management and Development
Essential Tasks:- Recruit, hire, train, and evaluate undergraduate and graduate student staff.
- Provide clear direction, conduct observations, and deliver performance feedback to ensure high-quality tutoring services.
- Foster developmentally and professionally rewarding experiences for student employees through structured support and mentorship.
Percentage Of Time:
30%
Key Responsibility:Program Delivery and Support Services
Essential Tasks:- Design and facilitate workshops and group sessions on various academic skills topics.
- Deliver services and trainings in one-on-one settings, group formats, and through innovative programming.
- Respond to student and faculty requests for tutoring support, including triaging and addressing early warning system flags (e.g., Starfish).
15%
Key Responsibility:Operations, Assessment, and Communication
Essential Tasks:- Ensure accurate and timely completion of tutoring session records and assessment protocols in platforms like TracCloud and Starfish.
- Maintain accurate records of tutoring sessions and program activities, ensuring timely reporting of outcomes and their connection to student retention and success metrics.
- Utilize data from tutoring services to identify trends, assess program effectiveness, and make recommendations to improve student academic achievement and persistence.
- Monitor and respond to inquiries via the AAC chatbot and telephone line, providing timely and supportive responses.
- Support the development and management of social media content for AAC/Academic Skills channels to enhance outreach and engagement.
15%
Key Responsibility:Collaboration and Campus Engagement
Essential Tasks:- Work with the AAC team, other Division units, campus partners, and faculty to plan and execute campus-wide or partnership events.
- Collaborate with faculty to align tutoring services with academic expectations and student needs.
- Provide support to other AAC programs and services, contributing to a cohesive and effective network of academic support initiatives.
- Perform related duties as assigned, within your scope of practice, with some evening and weekend work required to support the requirements of the division.
Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F, Lifting-0-30 lbs. - O
Work Environment:Inside - C, Driving - Car/Truck - Golf-cart, Overtime - O
Organization
UNCG at a Glance
Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.
With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.
UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.
The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.
Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.
As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.
Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.
UNCG Schools and College of Arts & Sciences
The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.
Achievements & Accolades
UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.
Challenging Academic Programs
UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.
Supportive Environment
Engaged Community
Careers at UNCG
UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.
- Website
- https://spartantalent.uncg.edu/
- Telephone
- 336-334-5009
- Location
-
723 Kenilworth Street
Greensboro
NC
27402
United States
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